Managing Director, Head of Strategy for Human Resources & Employee Experience

Job Description

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture, and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people, and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong, and can make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

The Head of Strategy for Human Resources (HR) and Employee Experience (EX) will be a member of the Global Human Resources Operating Committee (HROC) and will report to the Chief Human Resources Officer. This person will work directly with executives to lead enterprise level teams to resolve complex HR and EX challenges critical to the human capital discipline. This role will partner with HR, EX and executive leadership to execute organizational effectiveness, talent management and employee engagement strategies that align with the company’s overall business objectives and shape the future of the company. 

The successful candidate will work closely with senior HR and EX leadership to define the overall strategic direction and help create and drive strategies that leverage modern practices. They will drive the development of the HR and EX operating model and demonstrate strong understanding of change management to deliver a collection of transformational people-related global initiatives. They will have a keen interest in utilizing analytics and data science to improve efficiency and enhance the employee experience. 

Role Objectives & Responsibilities  

• Transformation Architect – work with senior leaders to create the workforce of the future by understanding the business deeply and leveraging our HR and EX products to drive business outcomes. Support the design and implementation of these digital HR and EX products with the integration of artificial intelligence and machine learning.

• People Strategist – establish a vision and strategy for Human Resources’ Planning, Employee Experience, Organizational Design and Change Management. 

• Employee Experience – own the strategy and execution behind the design and creation of tools and roadmaps of the future for employees to do their best work through frictionless digital experiences. 

• Spark Impactful Innovation – exhibit an action-oriented, employee-based and creative solution set across large scale projects while interacting with people across all levels of the organization. 

• Conquer Change Management – act as a trusted advisor and coach to senior stakeholders on how to drive transformation and redesign work, automation, and digital strategies. 

• Exceptional Stakeholder and People Manager – strong executive composure, relationship management and communication skills with the ability to work with executives across the organization. Lead and develop a high-functioning team across HR and EX strategy. 

• Data-Driven – leverage and synthesize data to drive outcomes to drive operating model and organizational evolution. 

Required qualifications, capabilities, and skills 

• 15+ years of transformational people leadership experience and preferably 5+ years in a leading strategy management consulting firm. 

• Knowledge of full range of people practices and how to apply them to an organization that is shifting to a technology and customer focused operating model: goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development.

• Ability to utilize critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause. 

• Exceptional analytical, quantitative, and technical skills that enable individual to leverage data to create employee centric strategies that support and launch business results. 

• Ability to operate at scale and navigate a globally-matrixed organization.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.