Office Manager

Are you looking for the best place to work?  Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members?  ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “ The B.E.S.T. of ARC ” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.  ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship,  and stewardship are key elements of every thing we do!

We are hiring a Office Manager for our growing team!  The Office Manager is a vital component of the System of Care.  The Office Manager is under the supervision of the Center Director/Center Administrator/Campus Administrator and is responsible for ensuring the safety and well-being of persons served/clients. As well as, ensure compliance of all HIPPA laws.

Key Responsibilities:

• Initial contact person for person served/client upon arrival for intake.
• Creates an environment of hospitality for new persons served/clients.
• Completes EMR intake documents with person served/client signature.
• Schedules initial nursing assessment for person served/client.
• Schedules initial counseling session for person served/client
• Work directly with the intake department to help determine which programs and services will best fit the needs of the client. 
• Confirming client’s appointments.
• Connect client’s to Chaplain if needed. 
• Ensuring appointments are set to meet compliance.
• Answer incoming telephone calls and direct to appropriate recipients.
• Assist executive and medical staff with administrative tasks, as necessary.
• Compile information and complete data input, as appropriate.
• Maintain organization and tracking of logs such as those for client money reconciliation, client emergency binder, etc. 
• Maintain respectful relationships with persons served/ clients, intake staff, administrative personnel, and external professional groups and agencies. 
• Participate in staff and state regulatory training as required
• Adhere to program policies and procedures while maintaining a professional code of ethics
• Maintain a valid driver’s license
• Other duties as assigned. 

Key Experience and Education Needed:

• High School Diploma or GED
• Substance abuse experience preferred.
• Appropriate State and Federal Clearances 

Other Qualifications to be Considered:

• Knowledge and competency in problem solving, stress management, ethics and team building.
• Knowledge of First Aid and CPR.
• Knowledge of emergency procedures used in case of alcohol and/or drug overdose.
• Knowledge and understanding of recovery principles and recovery driven service system
• Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction
• Knowledge of the physical, emotional, intellectual and spiritual impact of alcohol and other drugs on the individual and family 
• Attention to detail and organization a must.
• Computer literate with experience in a Windows and Google environment.
• Ability to work independently with minimal supervision.
• Ability to prioritize work- and work-related responsibilities.
• Ability to coordinate and manage multiple tasks
• Ability to interact with a multidisciplinary team to assist in facets of the recovery program relating to physical health.
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.
• Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
• Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served 

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model!

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.