Program Manager, Prime Video Trust & Safety

DESCRIPTION

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand to Kindle, Fire, mobile devices, game consoles, Internet-connected TVs, Blu-ray players and set-top-boxes. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Program Manager to support the Prime Video Ads program in the Trust and Safety team. The core mission of the Trust and Safety team is to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content that customers love and trust AND by providing accurate, meaningful and complete information to customers empowering them to make informed viewing choices for themselves and their children. In addition to continuously driving and improving execution of this core mission, the person will work closely with their cross-functional counterparts in engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, customer service, and executive teams to enable solutions, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results. As the Program Manager, you will be responsible for setting strategy, implementation plans and governance mechanisms to establish Ads on Prime Video as a premium service in terms of quality of experience and brand reputation. You will coordinate the operational workflow for existing and new requirements with the Operations team. You’ll do research, support escalation management, design audits, and draft thoughtful strategy proposals. You will present proposals to stakeholders and leadership. Key job responsibilities
1. Risk Identification: Identify potential risks that could impact the Trust and Safety objectives for Ads, including financial, operational, strategic, and regulatory risks.
2. Risk Assessment: Conduct thorough risk assessments to determine the likelihood and potential impact of identified risks. Utilize quantitative and qualitative analysis techniques to evaluate risks and prioritize them based on their significance.
3. Risk Mitigation: Develop and implement risk mitigation strategies and action plans to reduce the likelihood and impact of identified risks. Collaborate with relevant stakeholders to ensure that mitigation measures are effective and aligned with organizational goals.
4. Risk Monitoring: Establish monitoring mechanisms to track the effectiveness of risk mitigation activities and identify emerging risks. Regularly review and update risk registers to reflect changes in the risk landscape.
5. Compliance: Stay informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.
6. Reporting: Prepare regular reports on the Ads risk profile, including key risk indicators, risk trends, and mitigation progress. Present findings to senior management as needed.
7. Training and Awareness: Develop and deliver training programs to increase awareness of risk management principles and practices across the team. Provide guidance and support to employees in identifying and managing risks within their areas of responsibility.
8. Continuous Improvement: Continuously assess and enhance the Trust and Safety risk management framework and processes for Ads to adapt to evolving business needs and industry best practices. Seek feedback from stakeholders and incorporate lessons learned from past experiences. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA | Culver City, CA, USA | New York, NY, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information