Disability claims

Alternate Locations: Work from Home; Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 72911 The Role at a Glance This position provides leadership, direction & functional expertise to ensure departmental results within LTD Claims. You will contribute to developing strategies that have substantial impact on the success of claims handling & enhance the customer experience. In addition, you will oversee & ensure the fair, ethical & timely management of complex claims. In this position you will be accountable for driving consistent and reliable risk results through strategic action plans. What you'll be doing Anticipates & provides strategies/solutions to complex LTD claims problems or trends. Approves & makes complex claim management related financial decisions consistent with company guidelines. Collaborates with internal &/or external stakeholders to ensure effective service delivery of more complex claims. Contribute to developing strategies which have substantial impact on the success of claims handling & enhance the customer experience. Develops & executes strategic claim initiatives which have substantial impact on the success of claims handling, enhance the customer experience & successfully meet the annual business operating priorities. Develops & implements claims policy and guidelines in compliance with claim objectives & insurance laws & regulations. Develops & maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer. Develops, maintains & analyzes appropriate metrics & control mechanisms for claims including using data & analysis to improve business results by targeting opportunities & process improvements within claims. Develops, manages & oversees the budget. Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. Directs and evaluates departmental performance and takes appropriate action to meet and/or exceed performance standards. Directs the processing and administration of all aspects of claims for LTD Claims ensuring accurate & timely claim management. Directs, establishes and implements priorities, performance goals and objectives to ensure departmental results. Directs/executes approved strategy decisions and contributes to strategy creation. Ensures all LTD claims eligible or ineligible for payment conform to quality, production standards & specifications. Ensures claims processing is consistent with applicable policies, procedures & department guidelines. Ensures regular quality audits of claim team members work. Identifies and directs strategic process improvements that significantly reduce workloads or improve quality across the team, department and/or business unit. Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future strategies. Monitors & assesses trends in claims, identifies opportunities, and implements industry leading best practices & strategies to enhance the customer experience & improve claim management effectiveness. Provides strategic leadership and direction to continually improve the capability and results. Provides subject matter expertise & complex technical guidance to claim team members on claims adjudication. Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects. Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent. What we're looking for Must-haves: 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 15+ years of Claims experience, with a portion of that in LTD 10+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for YOU: A clearly defined career framework to help you successfully manage your career Leadership development and virtual training opportunities PTO/parental leave Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program Tuition assistance program A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations Effective productivity/technology tools and training Pay Range: $120,600 - $220,100 Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook ( , X ( , LinkedIn ( , and Instagram ( . For the latest company news, visit our newsroom ( . Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling . This Employer Participates in E-Verify. See the E-Verify ( notices. Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.