Restaurant Operations Manager

The Restaurant Operations Manager is passionate about Restaurants, Guest Experience, Team Development and provides strategic direction for the team of General Managers(GMs) and acts as the primary support for the GMs in his/her designated area. The Operations Mgr must convey the company culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to the multiple concepts supporting.

PRINCIPAL DUTIES AND RESPONSIBILITIES::

• Leadership : Mentors all positions within his/her operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.

• Maintain Culture : Support, reinforce, and align decisions with Wingstop’s Culture.

• Operational Assistance : Assists GMs to ensure restaurants are delivering the Done Right, On Time promise, and an exceptional Guest Experience.

• Training and Development : Trains and develops GMs and AGMs; manages career expectations for the management team; clearly conveys standards.

• Manage Strategic Initiatives : Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads his/her respective Operational Area in the execution of these programs. Directly accountable to, develops strategies & directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.

• Leverage Support: Utilize FBO, Operations(QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.

• Develops and Manages Business Planning Processes: Works with the GMs and AGMs to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.

• Restaurant Marketing: Consult with field MKT support and Brand Partner to develop comprehensive sales-driving strategies, ensures effective execution of the Restaurant MKT Program and actively participates and engages with market-wide ACI activities. Drives awareness and makes recommendations [activity and spend] for improving restaurant performance to maximize sales while being smart in managing ROI of Marketing initiatives.

• Brand Marketing : Effectively executes Brand MKT campaigns and strategies and provides direct influence over market-wide spend/branding opportunities by representing market expertise to maximize brand exposure opportunities and ROI for those investments.

• Financial Accountability: Maintains full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of his/her team of MPs & GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant EBITDAR – budget planning, management, and performance.

• Financial Analysis: Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.

QUALIFICATIONS::

• High School Diploma or GED required; College Degree preferred

• For external hire, a minimum of 18 months of multi-unit management with a proven record of success required, preferably in the fast food or casual dining industry. Employment history will be verified.

• For internal promotion, minimum of 12 months (18 months preferred) as a General Manager with Wingstop’s; must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (inventory and labor), employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience

• Experience in an organization where he/she had specific career progression

• Knowledge of the QSR/Fast Casual industry as well as the necessary business acumen of running a complete business unit [Risk, Talent, Facilities, etc]

• Knowledge and skills in analyzing profit and loss statements and overall financial performance of store

• Knowledge and skills in staffing with a proven record of results

• Knowledge of Labor Laws

• Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits

• Local store marketing experience preferred

• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook, Power Point), various “Apps”, and able to adapt to new systems easily

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.