Sr Learning and Development Manager, International Seller Growth

DESCRIPTION

Amazon Online Stores enables over 2 million third-party sellers in eleven market stores to list their products for sale to Amazon customers across the world. Within our WW stores business, International Seller Services (ISS) oversees the recruiting and development of Sellers for all of our international market stores (e.g. CN, UK, Germany, Japan, Middle East, MX etc.). ISS also enables global selling, helping Sellers in one country expand and sell internationally. US Global Sales (USGS), within ISS, is chartered to facilitate global selling for US based Sellers who are either already established in Amazon’s US store or are new to Amazon and looking to sell internationally. International Seller Growth (ISG) central products team within ISS develops products to support sellers and account managers who support them.
As a single threaded owner of learning and development charter for the USGS and AM Tools teams, you will own the full life cycle of designing, developing and implementing of course curriculum for USGS account managers and build self paced trainings for Gen AI enabled products launched to account managers world wide to drive awareness and adoption. Key job responsibilities
• Design and develop engaging learning content including but not limited to creating instructional videos, handbooks, wikis and other collateral
• Collaborate with program/product owners to develop and regularly update self-paced training content
• Collaborate with regional stakeholders to identify training needs and proactively plan and design training roadmap
• Collaborate with region/country level PoCs to localize training content where applicable
• Manage the program roll out and drive continuous improvement of instructional design and training processes including establishing and measuring success metrics and feedback loop
• Contribute to org planning and periodic business reviews through timely inputs
• Collaborate with Product Managers for developing product specific communication A day in the life
The ideal candidate is resourceful, customer-focused and team oriented. They build strong relationships with key stakeholders, shift gears at short notice, and enjoy developing training and quality improvements in a dynamic organization. They are adept at managing product focused course development, eLearning solutions, needs analysis. The candidate has a proven track-record of demonstrating customer obsession, ownership, trust building, and delivering results in a fast-paced business environment. The ideal candidate will also have exceptional interpersonal skills, written and verbal communication skills, attention to detail, and the ability to prioritize, with the ability to work in a dynamic and ambiguous area. About the team
The teams mission is to drive the productivity of Account manager cohort worldwide through intelligent products and in the process help sellers managed by them grow on Amazon. As a vital member of the team, you will interact with product managers and AM stakeholders worldwide to develop best in class learning content. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA

BASIC QUALIFICATIONS

• 5+ years of experience in the field of instructional design, including experience in designing and delivering training solutions to large organizations/teams
• Experience designing and developing training materials in all modalities, including ILT, e-learning, and video
• Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes
• Experience driving change to improve knowledge outcome of teams/organizations
• Ability to represent complex concepts through a combination of written and visual content
• Project management skills including, planning work, managing details, keeping multiple tasks/projects on track, working with stakeholders, and delivering results
• Knowledge of authoring tools including Articulate, Adobe Captivate, Camtasia, Rise etc.
• Multi-media development in audio, video, and/or animation (e.g. Adobe Illustrator, Photoshop)
• Experience implementing standardized assessments, certification programs, and simulation-design