WFS HEN Program Manager

Closes: 7/14/24

Employment Benefits:

NOTE: Please apply early, as this job posting is subject to removal before the deadline if a sufficient number of qualified applications are received. Thank you.

Job Summary:
Plan, organize, and coordinate the activities of the Housing and Essential Needs program designed to assist participants with services designed to increase their independence. Manage and provide supervision for assigned staff to complete program goals and objectives. Medicaid experience required. Must have valid driver license with personal auto insurance as well as pass background, fingerprint, and driver record check.

Education and/or Experience :
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Essential Duties and Responsibilities include the following:

• Provide input to supervisor in preparing an annual budget for the delivery of services provided.
• Develop and implement approved proposals for new services.
• Establish and maintain good working relationships with participants, referral agencies, community partners and all team members.
• Submit data and participate in analysis to support the continuous improvement outcome reporting system.
• Participate in WFS department meetings, upon request.
• Seek new sources of revenue that meet Goodwill's mission and align with strategic planning.
• Provide supervision and leadership to assigned staff.
• Facilitate a person centered planning approach, which encourages independence and participant voice of each individual served.
• Attend meetings, conferences, and workshops to enhance skills, as approved or required by supervisor.
• Understand and enforce personnel policies and procedures, to include work place rules and discipline as they apply to assigned employees and program participants.
• Stay informed of state and federal laws affecting the organization and the people it serves.
• Communicate necessary information to supervisor, program participants and other employees along proper channels.
• Consult with Human Resources to implement Employee Assistance activities focused on helping employees resolve problems that interfere with their work or home life.
• Coordinate and complete personnel functions according to company policies and procedures to include training, performance evaluations, disciplinary actions, and record keeping.
• Participate in Goodwill fundraising events, as appropriate.
• Be an active participant and facilitate, as requested, Program Quality Reviews for all assigned programs.
• Thoroughly review, understand, and implement contracts and/or service guidelines for all assigned programs.
• Assign and perform specific tasks to meet program goals and objectives.
• Ensure all paperwork and related activities are current, accurate, and in compliance. This includes case notes and service reports as required for billing.
• Enter and ensure all required electronic data is entered into Support 2020 Participant Case Management database in a timely and accurate manner.
• Meet or exceed projected revenue or billable hour goals for all assigned areas.
• Assist in developing natural supports for participants.
• Assist participants in achieving the highest level of independence while receiving services.
• Provide and oversee services in accordance with Goodwill policies, CARF standards, and principles of safety.
• Be proficient in performing and overseeing essential functions for all program staff assigned.
• Model and train appropriate work behaviors and interpersonal skills.
• Follow all policies, procedures, and directives of Goodwill, assuring safety of personnel or property.
• Work collaboratively with department to provide mission services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.