Need submissions for CRM Business Analyst Lansing MI Hybrid

Dear Partner Good Morning Greetings from Nukasani group Inc ! We have below urgent long term contract project immediately available for ****CRM Business Analyst 5 Lansing MIHybrid** ** need submissions you please review the below role if you are available could you please send me updated word resume and below candidate submission format details immediately. If you are not available any referrals would be greatly appreciated. Interviews are in progress urgent response is appreciated. Looking forward for your immediate response and working with you. **Candidate Submission Format needed from you** Full Legal Name Personal Cell No ( Not google phone number) Email Id Skype Id Interview Availability Availability to start if selected Current Location Open to Relocate Work Authorization Total Relevant Experience Education./ Year of graduation University Name Location Last 4 digits of SSN Country of Birth Contractor Type DOB: mm/dd Home Zip Code Assigned Job Details **Job Title : CRM** Business Analyst 5 **Location:** Lansing MIHybrid **Rate : Best competitive rate** Position location: Lansing MI. Hybrid Role with 2 days onsite from day 1 Flexible days on site. Clear and concise communication skills required. **Top Skills & Years of Experience Required:** Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. 3 years of experience Familiar with industry standard (including Legacy Core and Emerging technologies) business process mapping and reengineering. 3 years of experience Experience documenting requirements for RFP 2 years of experience. BA candidates who have done business process reengineering and assisted with requirements collections for RFPs. **Position Description:** This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development implementation monitoring and continued improvements of complex strategic initiatives including but not limited to the BPHASA business processes housed in the BH CRM. This position coordinates and communicates with projects teams other BH CRM staff business owners leadership IT and contractors to assist with operationalizing BPHASA business processes into the BH CRM. This position will provide level 1 support to users helping triage tickets and requests and communicate status updates to users. This position will create program guidance job aids and webinar content and webbased trainings and coordinate technical assistance learning sessions as directed. This position will also monitor program and account data. **Duties & Responsibilities:** Reviews analyzes and evaluates business systems and user needs. Triage user requests and tickets assign priority and severity and communicate effectively to all stakeholders. Maintain and prioritize CRM inbox communications. Draft and send communications to users and specific audiences related to business process upgrades timelines system changes or anything relevant to the system. Formulates systems to parallel overall business strategies. Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc. Writes detailed description of user needs program functions and steps required to develop or modify computer programs. Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements. Assist with developing and drafting RFPs. Assist in deployment and management of enduser reporting tools and platforms. Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions. Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions. Reviews analyzes and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project manager. Attends all BH CRM meetings as appropriate and assigned. **Qualifications/Requirements:** Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard (including Legacy Core and Emerging technologies) business process mapping and reengineering. A certain degree of creativity and latitude is required. Has knowledge of commonly used concepts practices and procedures within a particular field. Familiar with relational database concepts and clientserver concepts. Ability to organize evaluate and present information effectively. Ability to analyze synthesize and evaluate a variety of data for use in program development and analysis. Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented. Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word Excel PowerPoint Outlook). Ability to meet competing deadlines. Strong data management skills. Experience in process improvement project management and data management **Thanks & Regards** **Priscilla Sr. Manager Nukasani Group ** **1001 E Chicago Ave Unit B 111 Naperville IL 60540.** **Email: Direct:** **People Process Technology Integrator.** **An EVerified Company.**