Business Operations Summer Intern

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

This Internship is a hybrid position in our Westlake, OH office! 

The Operations team supports the RRD Marketing Solutions business in a large capacity. The primary goal of the department is to create efficiencies and scalability through various process improvements and standardization efforts. The Intern will assist the group through some short-term initiatives that will bring significant long-term impact. Responsibilities will range from data cleanup efforts, reporting metrics, and a new system implementation. This role will have the opportunity to be exposed to multiple operating systems to learn the business as a whole. 

Responsibilities

Client Documentation & Knowledge Base Site

• Create page template (key info, link to drives, projects, etc.)
• Work with client leads to complete client pages for all active clients
• Client Documentation strategy; help transition things according to agreed plan

Knowledge Base Site

•  Explore potential overview page template (format, colors, etc.)
• Update with key info (overviews, primary contact, last updated, etc.)
• Complete updating sites with applicable content leads
• Document procurement process

System Optimization

• Learn the tool
• Dig into insights and identify interesting learnings and trends
• Create video around value prop and best practices 

Learning Programs

• Develop specific curriculums from RRD Learning Management System

Marketing Materials

• Creative support and creation of final sales/marketing documents

 Innovation Odyssey

• Help make concept of Innovation Odyssey come to fruition
• Criteria to measure submissions, build the site, create launch video 

 Client Management Support

• Competitive reviews of clients
• Account Review template

Qualifications

• Must be pursuing an applicable Bachelors degree from an accredited university or college; Business Administration, Operations Management, Marketing majors preferred
• Knowledge of Google Suite of products (namely Google Sites, Google Drive and Gmail)
• Ability to quickly learn new web-based operating systems
• Initiative to successfully coordinate projects and day-to-day work on their own
• Excellent organizational, verbal and written communication skills for a geographically dispersed team
• Ability to handle multiple tasks and priorities
• High sense of urgency and attention to detail
• Experience with Microsoft Office, including Word, PowerPoint and Excel

Additional Information

The pay range for this role is $18 to $20 / hour.