Member Services Intern

Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.

AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.

Today, AID Atlanta offers a broad range of services and has grown to be the most comprehensive AIDS service organization in the Southeast. AID Atlanta currently offers HIV/AIDS prevention and care services, including (but not limited to) Primary Care, HIV/STD Screening, PrEP, Community HIV Prevention Programs, Linkage Services, Case Management, and a state-wide Information Hotline.

The mission of AID Atlanta is to reduce new HIV infections and improve the quality of life of its clients by breaking barriers and building community.

AID Atlanta’s core values:

• Respect
• Compassion
• Service
• Integrity

If you would like to be a part of fostering empowerment in someone’s life, AID Atlanta is the place for you.

STILL INTERESTED? Please continue!

This is a full-time, in-person Summer Internship! Must be able to start on June 6, 2024 and the internship ends on August 30, 2024.

Schedule: Monday thru Friday 8:30am to 5:30pm (3 days in office and 2 days remote)

JOB SUMMARY

The Member Services Intern (MSI) works with members to remove barriers to HIV/AIDS medical care by facilitating a collaborative process that identifies members’ needs, a plan to address those needs, and continuous follow-up to ensure that members obtain the necessary services that help them to maintain adherence and retention to medical care. The MSI also coordinates with other service providers through a comprehensive and active referral process to link HIV+ individuals into appropriate services and care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide direct service coordination and support to people living with HIV/AIDS
• Assess and evaluate member’s initial needs through the EMA screening tool.
• Educate members about Case Management, and policies (Grievance, HIPPA, Member’s Rights and Responsibilities) and other agency program policies to ensure member has clear expectations of services.
• Provide regular monthly (or more) contact with members to follow up on treatment plan goals and provide intervention as needed.
• Advocate and mediate on member’s behalf to decrease or eliminate barriers to care.
• Educate members about the importance of participating in medical care and ensure that members have full access to primary medical care and medicine.
• Assess and Educate members about the importance of medication and medical adherence to improve member’s clinical outcomes.
• Assess and educate members about harm reduction, prevention, and other HIV related sexual transmitted infections (STIs).
• Assess, collect, and maintain accurate member information and records in a confidential manner.
• Attend agency, local, state, and national meetings, conferences, or workshops as needed or required.
• Maintain up-to-date resources of community services.
• Meet with supervisor at least on a monthly basis to staff member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals.
• Attend all required internal and external (for off-sites) meetings.
• Participate in various mandatory trainings held internally and externally ensuring a continuous knowledge base of programs that benefit members.

EDUCATION & WORK EXPERIENCE

Must be working on an educational goal in social services, public health or clerical.

COMPETENCIES

• Experience with social services or public health programs.
• Culturally competent and able to work effectively with diverse populations.
• Possesses exceptional customer service and interpersonal skills with staff, colleagues, members and community partners.
• Able to be a team player who can work effectively independently and also within a team with co-workers, other community care providers, speakers, etc.
• Self-motivated, innovative, and creative
• Possesses excellent organizational and planning skills.

• Basic knowledge of harm reductionist principles and approach in providing services

• Able to prioritize scheduled and unscheduled tasks
• Has a basic knowledge about HIV/AIDS
• Able to maintain confidentiality of health and other information.
• Able to multitask/manage/de-escalate multiple Crises
• Possesses excellent problem-solving skills
• Empathetic, caring & patient
• Detail Oriented
• Able to effectively resolve conflict and cope with crisis situations

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.