2026 eMed Summer Internship - Customer Experience

2026 eMed Summer Internship – Customer Experience

eMed delivers a comprehensive, clinically supported GLP-1 weight management program that provides eligible employees access to medication alongside ongoing care and adherence support. This is not a one-time prescription. It is a structured population health solution designed for sustainable outcomes. Learn more at www.eMed.com.

Position Overview

The Customer Experience & Digital Health Innovation Intern will work directly with CX leadership on strategic initiatives focused on emerging customer service technologies, AI, automation, and data-driven operational improvement.

This is not a traditional observational internship. The intern will research cutting-edge CX and healthcare technologies and develop actionable recommendations to help modernize and transform the department.

The program includes exposure to executive leadership, operational decision-making, and data analytics used to guide strategy.

What You Will Do

• Research emerging customer experience, AI, and digital health technologies

• Evaluate how technology can improve efficiency, quality, and patient outcomes

• Observe CX operations from a leadership perspective (Customer Support, Proctoring, Quality, Training)

• Participate in selected leadership and cross-functional meetings

• Analyze operational dashboards and key performance indicators

• Develop a strategic transformation presentation with recommendations for CX innovation

• Present findings to department leadership at the conclusion of the internship

Qualifications

• Strong research, analytical, and communication skills

• Interest in healthcare innovation, AI, or digital transformation

• Ability to work independently and synthesize complex information

• Professional demeanor and curiosity about executive-level decision-making

What You Will Gain

• Direct exposure to executive leadership

• Real-world understanding of how telehealth organizations operate

• Experience using data to drive decisions

• A meaningful, portfolio-ready final project

• Mentorship from senior leaders in digital healthcare

Requirements

• Currently enrolled in an accredited undergraduate or graduate degree program (AI, business or related field preferred)

• U.S. Veterans are encouraged to apply

• Strong research, writing, and organizational skills

• Interest in healthcare, regulatory environments, or corporate governance

• Ability to handle confidential information with discretion
• Candidates must be willing to work onsite at our Miami, FL headquarters

Benefits

• Competitive hourly pay: $15.00/hour

• Onsite catered breakfast, lunch, and snacks

• Real-world experience in a rapidly scaling health-tech organization

• Exposure to executive leadership and cross-functional teams