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Application Support Intern (Summer 2026)
Location: New York, NY (Hybrid)
Duration: June 8, 2026 – August 14, 2026
Pay Rate: $25/hour
Role Summary
Exiger is seeking a curious, solution-oriented Application Support Intern to join our team for Summer 2026. Reporting to experienced members of the Support organization and paired with mentors, this intern will support Exiger’s product suite while contributing to meaningful operational and process improvements during a period of significant tooling and platform transformation.
This is a hands-on, full-time internship designed to provide real-world exposure to enterprise SaaS application support, customer onboarding, and operational optimization in a fast-paced, mission-driven environment. The role is based in the NYC metro area and follows a hybrid schedule, with in-office collaboration Tuesday- Thursday.
About Exiger
Exiger is a leading supply chain risk management (SCRM) software-as-a-service (SaaS) company, using data and AI to help organizations intelligently identify and manage risk across business relationships. Exiger’s mission is to make the world a safer and more transparent place to succeed.
In 2025, Exiger was named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management Solutions, recognizing its strong vision and execution. Exiger also earned Value Leader status in the Spend Matters™ Fall 2025 SolutionMap for Third Party Risk Management (TPRM) and Supply Chain Risk Management (SCRM), achieving the highest functional scores for the third consecutive report. These recognitions reinforce Exiger’s position at the forefront of supply chain, third-party, and cybersecurity risk management.
Key Responsibilities
As an Application Support Intern, you will contribute across day-to-day support operations while helping the team evolve its processes and tooling:
Develop a working knowledge of Exiger’s product suite (training provided)
Provide end-user application support across Exiger’s platforms
Coordinate, prioritize, and track incoming support requests
Analyze and troubleshoot application issues while minimizing response time
Take ownership of support issues through final resolution, including clear communication with stakeholders
Facilitate problem-solving between end-users, engineering, infrastructure, and other internal teams
Support customer onboarding activities, including acquisition, configuration/enablement, and operational readiness
Participate in business-as-usual (BAU) support activities to ensure smooth product operations
Operational Improvement & Tooling Initiatives:
Assist with the rollout and optimization of new support tools and capabilities, including:
ServiceNow (SNOW)
Customer portals
Automation and workflows
Reporting and dashboards
Systems integrations and AI-assisted tooling
Status pages, runbooks, and knowledge bases
Help design, document, and improve processes that take advantage of newly implemented tools
Contribute to special projects such as migrations, product updates, process optimization, and automation initiatives
Qualifications and Required Experience
Currently pursuing or recently graduated with a Bachelor’s degree in Computer Science or a related technical field
Strong verbal and written communication skills
Ability to work independently while collaborating effectively in a team environment
Comfortable multitasking and balancing competing priorities in a fast-paced setting
Ability to quickly assimilate technical information and apply it to real-world problems
Prior development or scripting experience (at any level) is a strong plus
Interest in understanding how software systems work and how they can be leveraged to improve operational outcomes
Why Intern with Us:
Valuable hands-on experience in a dynamic and supportive team
- Mentorship from industry experts
Hybrid work environment with meaningful in-office collaboration
Hands-on experience working with an experienced Application Support team
Dedicated mentorship and professional development opportunities
Exposure to real-world SaaS security, compliance, and risk management challenges
Inclusive, mission-driven culture focused on impact, learning, and growth
- Networking Opportunities within the organization
#Li-hybrid #Li-DNI
This is a hybrid position based in New York, NY. The pay rate is $25.00 /hour.
Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.
Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
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