Billing and Collections Specialist, International

POSITION OVERVIEW 

Alarm.com is seeking a Billing and Collections Specialist to support our growing team in a dynamic, fast-paced, and fun environment

RESPONSIBILITIES 

• Collection and reconciliation of international accounts


• Answer 800 Billing line for Alarm.com international inquires relating to billing


• Respond to international customer inquiries through company email for Alarm.com


• Distribute and manage approved credit memos to customers


• Work in collaboration with International Sales Ops team resolving customer billing issues


• Invoice management customers that require invoices to be submitted to online portals


• Providing reports to International Sales Ops team and conduct monthly meeting


• Maintain customer list of declining credit cards


• Other duties and responsibilities as assigned related to the stated job function

REQUIREMENTS 

• Spanish speaking required


• Highly proficient in computer software, i.e, databases, Microsoft office, Shoretel, Outlook


• A keen eye for detail


• Outstanding communication, conflict resolution, and negotiating skills


• Organizational skills


• Familiar with standard concepts, practices, and procedures within billing functions

COMPETENCIES

Action oriented, approachability, conflict management, decision quality, integrity and trust, listening, negotiating, peer relationships, problem solving

JOB TYPE

• Fulltime, Hourly

REQUIRED EXPERIENCE

• Requires 4+ previous collection and customer service experience

REQUIRED EDUCATION

• Associates Degree or higher

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.


• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!


• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.


• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.


• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].

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