Claims Adjuster Intern

Job Responsibilities Include:

• Answering phones, taking FNOL’s, and providing claim status updates.


• Research Underwriting file for applicable coverage forms and endorsements and include in claim file as needed or requested.  


• Verify policy is active.   


• Send underwriting alerts when appropriate.


• Understand Image Right workflows within the department.
  
  
  
  • FNOL workflows
  
  
  • Mail index & re-indexing workflows
  
  
  • Diary
  
  
  
  


• Understand basic claims process and clearly explain to insureds and agents.


• Understand basic policy coverages.


• Be able to use Image Right and Finys in conjunction with claim adjusting functions.


• Review Independent adjuster reports, determine investigation needed and applicable coverage, evaluate information to adjust reserves and/or settle claims.


• Identify subrogation potential.


• Maintain Diary.


• Finalize settlements by obtaining appropriate documents and/or documentation.


• Issue Loss and Expense payments.


• Issue Compliance Letters as appropriate.


• Prepare coverage denial letters and Reservation of Rights letters with manager oversight and approval.


• Prepare all other written correspondence as appropriate.


• Comply with Unfair Claims Settlement Practices Act for all states.


• Opportunity to participate in scene investigations with independent adjusters, engineers and contractors. 


• Opportunity to participate in legal proceedings with defense attorneys i.e. mediations, settlement conferences or depositions.


• Opportunity to participate in on or off-site claims or insurance education or events.


• Deliver timely, quality customer service in all aspects of job position.


• Willingness to work outside of normal hours during catastrophic weather events.


• Other jobs as assigned.


• Is expected to keep confidential all information obtained during employment.

Job Competencies:

• Maintain and display a positive attitude at all times


• Strong Customer Service Skills


• Excellent Verbal and Written Communication skills


• Claims and Insurance Education to keep current with Industry Standards, and internal policy form changes or adoption of new policy/coverage forms


• Ability to multi-task, and shift between priorities as needed throughout the workday


• Ability to work well both independently and in a team environment


• Planning, Organizing, and Time Management skills


• Computer Skills – Excel, Word, Power Point, and ability to learn insurance systems