Customer Service Manager Trainee

Company : L&m Corrugated Container

Job Description - Customer Service Manager Trainee

Customer Service Manager Trainee

Grow your leadership career with us.
This candidate will participate in a comprehensive training program, which includes exposure to multiple departments and ability to do the customer service role as a base.
During this program, the trainee will rotate through areas inside the customer service department such as phone answering, repeat orders, new items entry, etc. As well as outside the customer service department, for example: inside sales, estimating, design, production, and AR. This rotational program will support developing foundational leadership skills and technical knowledge.
Upon successful completion of the program, the trainee will move into a designated management role.

What You'll Do
Support Customer Accounts

Manage customer orders and accounts to ensure accurate and timely service
Coordinate with Sales, Production, and Design teams to meet customer needs
Assist in resolving customer concerns or complex order situations
Maintain accurate customer information

Learn Leadership Skills

Support the Customer Service dept. with daily department operations
Serve as a resource for team members when challenging situations arise
Assist with onboarding and training of new team members

Learn how to monitor metrics and team performance
Work closely with leadership to develop management, communication, and problem-solving skills.
Participate in leadership training and development opportunities.

Improve Processes

Identify opportunities to improve workflows and customer experience
Participate in improvement projects
Help track trends and recommend solutions that improve efficiency

What We're Looking For
Experience

3–5 years of customer service experience
Experience handling complex customer accounts
Manufacturing or B2B experience is a plus

Skills

Strong communication and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organization
Interest in leadership and team development
Proficiency with Microsoft Office and business systems

Education

High school diploma required
Associate’s or Bachelor’s degree preferred

Career Growth
This position is designed as a development role. As you gain experience and demonstrate leadership readiness, you will have the opportunity to grow into a Management position at L&M.

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Customer Service Manager Trainee

Job Description - Customer Service Manager Trainee

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