Customer Success & Operations Associate

Role Overview

This is an early-career role focused on customer communication and business operations inside a growing company.

You will communicate directly with customers, identify patterns in their questions, and help improve how we explain complex regulatory information. You will also support marketing and operational work that keeps communication with customers clear and effective.

Recent graduates and early-career professionals are encouraged to apply.

What You’ll Do

• Communicate directly with customers via email and other channels.
• Identify patterns in common customer questions and feedback.
• Help improve how the company explains complex regulatory information.
• Assist with written customer communications across email, web, and other materials.
• Conduct research on customers, industries, and regulatory topics.
• Work with leadership to improve how information is organized and communicated.
• Assist with operational and administrative work supporting customer experience.
• Help ensure customer communication remains clear, accurate, and professional.

About Mancomm & RegLogic™

Mancomm has been publishing and distributing government regulations for nearly 30 years. Our work helps professionals understand complex regulatory requirements and apply them correctly in the real world.

Our platform, RegLogic™, is a modern system for accessing and understanding regulations. Instead of presenting raw legal text, RegLogic connects regulatory content with expert insight, practical guidance, and tools that help people navigate complex rules more effectively.

We work in industries where regulatory accuracy matters. The systems we build help businesses make better compliance decisions and stay current as regulations change.

How We Think About This Role

• Customer conversations reveal what people actually need.
• Understanding patterns in those conversations helps the company improve how it communicates and operates.
• Clear thinking and strong writing matter more than clever ideas.
• Execution, curiosity, and learning matter more than credentials.

What We’re Looking For

• Strong writing and communication skills.
• Comfort communicating professionally with customers.
• Curiosity about how people think and make decisions.
• Strong attention to detail and follow-through.
• Ability to organize information and identify patterns.
• Willingness to learn by doing.
• Comfort contributing across multiple areas of the business.
• Ability to work in a fast-moving environment where priorities evolve.

• Strong written communication skills.
• Professional customer communication via email and other channels.
• Strong attention to detail in written work.
• Ability to organize information and identify patterns in customer questions.
• Ability to clearly explain complex information in writing.
• Comfort working in a fast-moving environment.
• Willingness to learn by doing and contribute across multiple areas of the business.
• Recent graduates and early-career candidates are encouraged to apply.

Who This Role Is Great For

• Someone who enjoys figuring things out and improving how work gets done.
• Someone early in their career who wants to learn how a real business works from the inside.
• A strong communicator who enjoys helping customers and solving problems.
• A curious person who likes figuring out patterns in how customers ask questions and what they need.
• Someone comfortable wearing multiple hats and contributing wherever help is needed.
• A detail-oriented person who takes pride in clear writing and accurate work.
• Someone who prefers learning by doing rather than waiting for detailed instructions.
• Someone excited to be part of a small team building new systems, products, and processes.

Who This Role Is Not For

• Someone looking for a highly structured role with narrowly defined responsibilities.
• Someone who prefers working only on specialized projects without interacting with customers.
• Someone who needs constant supervision or detailed instructions for every task.
• Someone uncomfortable communicating directly with customers.
• Someone who prefers slow-moving environments where priorities rarely change.
• Someone who views customer service or operational work as “below” them.

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay