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Customer support

Job Description - Customer support

Job Description

Overall Purpose: This position will provide support fo  Customers. Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external  Vendors. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.

ONLY STUDENTS

Additional Information

All your information will be kept confidential according to EEO guidelines.

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