DoW SkillBridge Fellowship - Member Service Representative Newport News, VA

**TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM**

To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

• Provide basic counseling on available products and services to meet member needs

• Assist members with opening and maintaining deposit accounts, loans, and other financial products

• Research and resolve basic account discrepancies and service requests

• Identify opportunities to cross-service products and enhance member relationships through education

• Understand and comply with all relevant federal and institutional regulations related to financial products and services

• Support team members by sharing knowledge and best practices as experience grows

• Ensure cash and other negotiable instruments are handled properly and securely

• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing

• Perform other duties as assigned

• Experience in building effective relationships through rapport, trust, diplomacy, and tact

• Effective research, analytical, and problem-solving skills

• Experience working independently and in a team environment

• Experience maintaining composure in a high-production and changing environment

• Experience navigating multiple systems efficiently and adapt to evolving technologies

• Effective skill exercising sound judgment and make informed decisions

• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment

• Effective verbal and written communication skills to engage with members and colleagues