Early Talent - 2027 - SOE - Store Operations and Experience Internship

Role Specific Information

Job Description

About the Role

As a Store Experience Intern, you will work to identify, define and/or implement improvement opportunities across all stores in training, communication, customer experience or store operations. You will use data analytics, in-store observations and field feedback to improve processes that influence the experience of Kohl’s customers and associates.

What You’ll Do

• Identify opportunities to drive results by elevating the experience for Kohl’s associates and/or customers

• Collaborate with Technology, Finance and Field partners and process owners

• Use data to measure and validate the benefits of the proposed changes

• Provide insight on strengths and opportunities around customer and/or associate experience 

• Participate in presentations and knowledge-sharing

• Review and present ideas to leaders, managers and team members.

What Skills You Have

• Undergraduate Junior

• Retail background or experience

• Strong written and verbal communication skills

• Passion for continuous process improvement 

• Enthusiasm for customer and associate experiences

Possible Majors

• Consumer Behavior

• Communications

• Instructional Design

• Operations

• Data Analytics

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner