Federal Work Study - Financial Aid Assistant

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The Federal Work-Study Student Assistant supports the Student Financial Services department by assisting with student outreach, document management, and administrative projects that promote student success and financial aid completion.

Responsibilities:

• Conduct outbound calls to current students regarding FAFSA completion requirements, deadlines, and outstanding financial aid checklist items.
• Contact students to provide account balance reminders and encourage timely resolution of financial aid and enrollment-related requirements.
• Refer students to a Student Financial Services Representative (SFSR) when additional guidance, counseling, or problem resolution is needed.
• Assist with document management by uploading documents within the Student Financial Planning (SFP) system.
• Assist managers with special projects including trackers, spreadsheets, and reports to support operational efficiency and project management.

Qualifications:

• Must be eligible to participate in the Federal Work-Study (FWS) Program as determined by the Office of Financial Aid.
• Currently enrolled and maintaining satisfactory academic progress.
• Strong verbal and written communication skills, with the ability to interact professionally and courteously with students, faculty, and staff.
• Comfortable conducting outbound phone calls and providing excellent customer service.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive student information in accordance with university policies and federal regulations.
• Basic computer proficiency, including experience with Microsoft Office applications (Word, Excel, Outlook) and the ability to learn new software systems.

Location:
79 New Montgomery Street, Room 822

Reports to:
Raeanna Martin, Associate Director, Student Financial Services

Pay Rate : 
$19.61 per hour

Work Schedule:
Between 5 and 20 hours per week.

Federal Work Study schedules can work up to 20 hours per week*

*Federal Work Study work schedules may not conflict with the student's class schedule.

Length of Employment: The student's starting term at the Academy of Art University through graduation.

Academy of Art University offers part-time employees paid sick leave.

Academy of Art University is an equal opportunity employer.  All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at [email protected].