First Impression Specialist Intern

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

ALLO’s storefront First Impression Specialist (FIS) Internship provides a student with the opportunity to make a direct impact with the customers in the community of North Platte, Nebraska. ALLO offers a refreshing change with face-to-face interaction at our convenient storefront. As an FIS Intern, you’ll live out our core values in every interaction with both external and internal customers. The student will join a talented and collaborative team of customer care professionals who will support running the storefront’s cash register and providing a wide range of ALLO’s products to customers to include: fiber internet/phone, mobile, and DIRECTV. The student will also have the opportunity to work with Field Marketing and Events to collaborate on local and company-wide marketing campaigns.
The ideal intern will be available for Full-Time work during the Summer and be available to work 15-20 hours a week during the Fall + Spring semester.

RESPONSIBILITIES:

• Solution focused sales

• Answer billing questions

• Provide basic mobile phone support

• Use company provided resources when questions arise or call on your leader

• Properly document all customer interaction and activity

• Record all customer interactions and transactions via tracker

• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets

• Keep track of office supply inventory and order as needed

• Complete expense reports on time each month

• Utilize other Team’s chat groups for information for other departments

• Assist Events Team in preparing for local events

• Be resourceful and have a strong understanding of ALLO’s vision

• Have a clear understanding of how to educate on online billing and other ALLO products

• Complete data entry tasks as assigned

EDUCATION:

• High School diploma or equivalent

EXPERIENCE:
 

• Previous customer service and sales experience with MIcrosoft Office is preferred
• Must be able to work 15-20 hours per week.

SKILLS / KNOWLEDGE / ABILITIES:

• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
• Knowledge of the benefits of ALLO products: Internet, TV, and Phone.

REQUIREMENTS:

• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Driver’s License
• Travel requirement: 10%

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free internet? You bet. Plus, awesome discounts on other ALLO services.

• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.

• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

 

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.