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Work Experience:

Work Experience Description:

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The Facilities Management Office seeks a part-time Customer Service Representative to join their team. This individual will be responsible for the prompt and efficient processing of housing and campus work orders, fleet reservations, calls, and emails. This individual will be expected to help the Facilities Management Office by providing professional customer service. Through established processes, they will also be a highly functional information center for all FM operations.

Primary Responsibilities

•  Handling inbound/outbound customer contacts by phone or email
• Greeting on-site customers and acknowledging their needs
• Processing housing and campus work order data in WebTMA to ensure accurate and timely repairs, technician scheduling and billing
• Communicating with supervisors to inform of work orders and relaying messages from supervisors to customers and vice versa
• Managing, maintaining, and scheduling fleet vehicle reservations, for campus-wide departmental use
• Creating instructional documents
• Additional responsibilities and projects as needed 

Job Qualifications

• Proficient in the use and application of MS Office (Word, Excel and PowerPoint) 
• Ability to follow detailed instructions 
• High levels of professionalism and excellent customer service skills 
• Ability to maintain confidentiality, proper phone etiquette and dependability 
• Excellent at multi-tasking and time management 
• Critical problem-solving skills and strong communication skills, written and verbal
• Positivity and not be offended by complaints from customers
• Must be enrolled as full-time student 

Other Job Details

• 19 hrs. per week
• Use of WebTMA, Fleet Commander, Microsoft Teams, Outlook, and Box applications 
• Weekly office meetings

Education

High School

Work Experience

3 Months General Work Experience

Physical Demands

Typical office environment

Base Rate Per Hour:

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