Job Description - Front Office Agent-Front Office Supervisor
The placement opportunity includes the following departments and positions:
Department: Orientation Position: Orientation Duration: 0.5 month Job Description: You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase.
Department: Rooms Division Position: Front Desk Agent Duration: 5.5 months Job Description: You will learn the front desk computer system; check-in and check-out procedures; promoting the Preferred Guest Program; cashier responsibilities, guest room assignment, and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns. [FIRST NAME] will learn and assist in operations as a room controller and learn about operations from behind the front desk; learn to ensure that all groups are keyed and checked in and billing is noted in all reservations; learn to coordinate arrivals of groups such as tour and travel reservations and daily airline crew; learn to utilize the report and prepare for the arrivals of members of the loyalty program; learn to analyze the daily occupancy and reach out to airport subsidiaries that accommodate distressed passengers.
Department: Rooms Division Position: Room Inspector Duration: 2 months Job Description: You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; coordinate all daily activities to clean guest rooms and public areas; manage and communicate updates to the housekeeping boards; communicate with the supervisor on room issues, supply needs and other pertinent information; learn to develop, train and manage and oversee the daily housekeeping team and reports; assist the Housekeeping Supervisors and Managers with projects; learn and assist the supervisory with the department inventory control; communicate with other departments when guest rooms are available for guest arrival.
Department: Rooms Division Position: Front Desk Supervisor Duration: 4 months Job Description: You will learn to supervise the daily activities in the Front Desk Department (i.e. Front Desk, PBX, Hospitality Desk, Bellstand/Valet) by performing the following duties: assist in interviewing, selection, training and counseling of Front Desk associates; maintain and control all room blocks, pre-registration, and pre-assignment of rooms; ensure all guest concerns and requests are resolved promptly and properly; oversee and manage walk over procedures; learn to manage the room key controls with the housekeeping department; learn to train staff on upselling techniques; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn to assist the front desk manager when they are absent with their duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Internship Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!
Your email job alert is now active!