Summary

Interlibrary Loan Graduate Assistant supports the efficient sharing of library resources by assisting with the borrowing and lending of materials between libraries. Working under the supervision of interlibrary loans supervisor, this position processes interlibrary loan requests, verifies bibliographic information, communicates with partner institutions, and helps ensure the delivery of materials to patrons. The Graduate Assistant maintains accurate records, provides customer service to library patrons, and assists with troubleshooting access and fulfillment issues. This role offers valuable experience in resource sharing, library systems, information access, and academic library operations while contributing to the library's mission of expanding access to scholarly resources.

Essential Functions

• Review, verify, and process incoming and outgoing interlibrary loan requests using library resource-sharing platforms; confirm request accuracy and availability of materials through library catalogs and databases.
• Retrieve, package, label, and distribute requested library materials while supporting collection access and resource-sharing initiatives.
• Scan, edit, and electronically deliver journal articles, book chapters, and other materials in compliance with copyright and fair-use guidelines; maintain request queues and resolve processing issues.
• Provide customer service to faculty, students, and staff by responding to inquiries regarding request status, renewals, citations, billing concerns, and resource-sharing policies through email, phone, and in-person interactions.
• Maintain accurate transaction records, statistical reports, and activity logs; assist with departmental documentation, policy updates, special projects, and other library support activities.

Qualifications/Requirements

• Bachelor's Degree required
• Enrollment in a graduate degree program
• Must be in good academic standing and meet all departmental and university requirements for graduate assistantship eligibility.
• Strong written and verbal communication skills, with the ability to provide clear feedback and interact professionally with students, faculty, and staff.
• Ability to manage multiple priorities, maintain accurate records, meet deadlines, and work effectively during high-volume academic periods.
• Proficiency with common technology tools, including Microsoft Office and learning management systems such as Canvas.

Scheduled Weekly Hours: 

Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.