Job Summary

The Hospitality & Spa Intern will support the North America Hospitality team in driving growth, improving operational efficiency, and enhancing client engagement across hospitality and corporate gifting channels. This role offers a hands-on opportunity to gain exposure to sales operations, client management, CRM tools, and strategic business analysis within a fast-paced, luxury brand environment.

This position requires a high level of organization, analytical accuracy, communication skills, and a collaborative spirit.

Job Responsibilities

• Manage and monitor the Corporate Gifting inbox, ensuring timely and professional responses to all inquiries
• Qualify incoming leads and route opportunities to the appropriate team members
• Maintain accurate tracking and follow-up of all sampling requests and inquiries
• Assist the sales team with client follow-ups, prospecting activities, and pipeline support
• Coordinate and support the execution of sampling programs and requests
• Support the planning and execution of trade shows, events, and marketing activations
• Maintain and update customer databases and account information to ensure data accuracy
• Ensure all activities (leads, samples, follow-ups) are properly logged and tracked in CRM
• Support ongoing improvements in CRM usage, reporting, and data quality
• Assist in developing and implementing tools, processes, and best practices to improve team efficiency
• Support the team in kit development, coordination, and follow-up with clients

• Timely and accurate management of Corporate Gifting inbox
• Lead response time and conversion support
• Sampling Tracking Accuracy
• Accuracy and consistency in CRM updates
• Contribution to reporting and process improvements
• Support in generating new business opportunities
• Post-Event Follow-Up Support (Trade shows)

Education

• Working towards a Bachelor’s/Master’s degree or a recent graduate

• Prior internship experience
• Proactive and self-starter
• Strong attention to detail
• Customer-focused mindset
• Problem-solving and solution-oriented
• Team player with strong interpersonal skills
• Proficient in Excel & Power point

What We Offer

• • • Comprehensive benefits package
    • Annual discretionary corporate incentive bonus
    • Competitive paid parental leave
    • Generous employee discount to use on all your favorite L'Occitane en Provence product 

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