Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                                            Human Resources Intern

DEPARTMENT:                                                 Human Resources 

GRADE/FLSA STATUS:                                  Non-Exempt

BADGE TYPE/COLOR:                                   Key—Blue 

REPORTS TO:                                                   Supervisor, Development Program

JOB SUMMARY:

Responsible for completing an internship program with Harrah’s Cherokee Casino Resort, increasing knowledge, and understanding of all facets of assigned department.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Communicate effectively with all levels of employees and guests in the casino
• Engage in hands-on training in a department
• Understand department’s primary function, each staff member’s functions, and the inter-relations between each of the departments through various job shadowing opportunities
• Acquire skills to be proficient in designated areas
• Greet the public in person or on the phone
• Answer, screen & route telephone calls and use appropriate telephone etiquette
• Provide general information about employment opportunities to the public, and provides directional information to employees

• Interact with department customers in a polite and professional manner

• Ability to effectively communicate with all levels of employees in the organization

• Ability to prioritize tasks and complete high volume of assigned work accurately

• Ensure both quality and productivity meet department and federal standards

• Prepare, complete and track employee drug tests
• Sort drug test billing by outlets
• Complete offer letters, new hire welcome letters gaming license, rebadge letters, expiration date letters, random drug test letters and name change letters
• Complete employee verifications (phone, fax and personal), IT request forms, supervisor change forms
• Assist with running department reports as needed
• Complete MSS forms for all employee transactions, ensure all backup correspondence is attached, check for accuracy and completeness
• Prepare, administer, review for completeness, and track all online onboarding paperwork
• Review documents & complete employer section of I-9 form
• Prepare new hire spreadsheet, new hire packets including drug test forms, separations for NCNS new hires
• Prepare transfer & promotions spreadsheet and manage data
• Track resumes
• Assist in notarization of documents
• Administer pre-employment assessment tests and track results
• Prepare, troubleshoot and activate proximity badges; maintain access control profiles in the proximity card database and conduct audits on job group access
• Compile information for monthly tribal reports
• Retrieve employee information from WebDocs /JDEdwards, and Oracle Cloud as needed
• Represent Harrah’s Cherokee Casino Resort in recruiting efforts
• Participate in all training opportunities as designed and designated by the department manager
• Participate in and lead special projects as assigned
• Cross train in department positions with emphasis on the supervisory role
• Attend all assigned meetings
• Submit a weekly report to Development Program Supervisor on performance and make recommendations on program
• All other duties as assigned 
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• Enrolled in an accredited college/university or a recent graduate of an accredited college/university (within 6 months) required
• Official recommendation by university required
• GPA of 2.0 or higher preferred
• Working toward a degree in the area of interest for internship required
• Successful in prescreening process required 
• Must demonstrate the following essential knowledge and skills:

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

• Excellent oral and written communication skills
• Ability to work well independently
• Ability to be a team player
• Ability to handle multiple priorities in a fast-paced environment

• Self-starter, must work without close supervision

• Excellent problem-solving skills

• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to respond to visual and aural cues

• Must be physically mobile with reasonable accommodations
• Must be able to reach above and below shoulders with performing duties
• Must be able to operate in mentally and physically stressful situations
• Must be able to stand for extended periods of time
• Must be able to read, write, speak, and understand English
• Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier
• Must be able to lift 25 pounds and carry 5 pounds
• Must be able to use an earpiece/headset and other communication methods 

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

• Must be able to work a flexible schedule to include weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.    8.16.22