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Work Experience:

Work Experience Description:

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Job Summary

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Primary Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Performs other duties as assigned.

Education

High School

Work Experience

3 Months General Work Experience

Physical Demands

Typical office environment

Base Rate Per Hour:

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