Information Technology Intern

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking an Information Technology Intern for our First Quality Tissue site located in Lock Haven, PA. The Information Technology Intern will be responsible for identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs..

Primary responsibilities include:

• Assisting employees with all IT related issues and providing desktop support across a distributed workforce.
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.
• Correctly prioritizing and troubleshooting issues reported by users for timely resolution, escalating to management/outside vendors when required.
• Maintaining inventory for IT related consumables.
• Assisting IT team with research and special projects.
• Create a positive, satisfying customer support experience.
• May be exposed to high noise environments.
• May be exposed to dust during certain tasks.
• May be exposed to heights

The ideal candidate should possess the following:

• Working towards a Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 2.8 GPA
• Proficiency in Microsoft Office and Windows