Information Technology Intern

Role and Responsibilities:    

Position Summary: 

The Information Technology Intern supports Caring for People Services in maintaining, improving, and developing the technology systems used across the organization. This internship provides hands-on experience with information technology operations in a healthcare and human services environment while supporting the organization’s continued focus on efficiency, security, innovation, and scalability. 

This position also serves as the operational lead for AI-assisted scheduling technology, including implementation, training, adoption, and ongoing improvement, while maintaining human oversight of the technology.  

The employee must demonstrate strong technology skills, remain calm during urgent staffing situations, protect confidential information, communicate effectively across multiple channels, travel as needed.  

ESSENTIAL RESPONSIBILITIES:

Artificial Intelligence (AI) Scheduling Technology and Process Improvement

• Own implementation, configuration, testing, workflow design, user access, vendor coordination, troubleshooting, and continuous improvement of the organizations AI-assisted scheduling platform.  
• Develop and maintain scheduling rules, decision criteria, procedures, training materials, and escalation protocols that support responsible and consistent use of scheduling technology. 
• Independently review AI-generated recommendations for qualifications, safety, availability, authorization, overtime, continuity, geography, client preferences, privacy and regulatory compliance before implementation.  
• Identify inaccurate, unsafe, biased, inefficient, or impractical recommendations; maintain human oversight; and escalate system errors, privacy concerns, access issues, or data-integrity risks. 
• Train users, monitor adoption, evaluate integration and automation opportunities, and translate operational needs into clear system requirements.  

Compliance, Quality Assurance and Performance

• Monitor and resolve technology issues in all used systems to evaluate cyber and operational risks.   
• Immediately escalate suspected fraud or other compliance risks; assist with audits and quality improvement.  
• Assist with collecting, organizing, validating, and analyzing operational data from organizational systems. 
• Develop basic reports and dashboards to help leadership monitor performance, trends, and key metrics. 
• Identify data inconsistencies, trends, inefficiencies, or opportunities for process improvement. 
• Assist leadership in translating operational questions into measurable data and useful reporting. 
• Support efforts to improve data quality and consistency across organizational systems. 
• Assist with other technology projects as assigned.  

 Leadership  

• Communicate effectively and professionally with cross-functional teams, including Home Care Operations, Home Health/Infusion Operations, Human Resources, Finance, Marketing, Compliance, and Senior Leadership. 
• Take ownership of assigned technology projects, follow through on commitments, and provide timely updates regarding progress, barriers, risks, and next steps 
• Proactively identify technology concerns, inefficiencies, and opportunities for improvement and bring forward potential solutions. 
• Demonstrate initiative and sound judgment while recognizing when additional guidance, approval, or technical expertise is needed. 
• Ask questions, seek assistance when appropriate, and demonstrate a willingness to learn from employees, vendors, and organizational leaders. 
• Support technology changes through positive communication, user education, troubleshooting, and follow-up. 
• Maintain professionalism, confidentiality, and appropriate boundaries when accessing organizational systems, employee information, or client-related data. 

QUALIFICATIONS: 

Required 

• Associate or Bachelor’s degree in information Technology, business administration, information systems, or a related field. 
• Strong technology proficiency and ability to quickly learn, configure, and use scheduling, EVV, HRIS, payroll, CRM, workforce-management, and related business systems.  
• Demonstrate a strong understanding of artificial intelligence, automation, or data-assisted decision tools, or the ability to develop this knowledge rapidly. 
• Ability to interpret dashboards, reports, trends, exceptions, and operational performance data. 
• Ability to maintain confidentiality and work with sensitive client and employee information. 

Preferred: 

• Scheduling or operations experience in home care, home health, hospice, long-term care, disability services, or another community-based healthcare setting. 
• Experience with centralized scheduling, EVV, Medicaid-funded services, payer authorizations or employee-client matching and relationship building. 
• Experience implementing new software, configuring workflows or integrations, training employees on technology or leading a technology adoption project.  
• Experience configuring scheduling rules, workflows, alerts, automations, dashboards, or system integrations. 
• Knowledge of Therap, WellSky, Paylocity, QuickBooks, Phoebe (or other AI scheduling software).