INT003.Intern - Communications

Under the supervision of the Communications Manager, the Social Media Intern assists in administering the daily functions of Tampa International Airport’s award-winning social media program. The Intern will be responsible for ideation, content generation, audience engagement, monitoring notifications, replying to queries and general posting duties. This creative and internet-savvy individual assists the Communications department in sharing information, responding to customer feedback, and developing brand identity.

SUPERVISES OTHERS\: NO

FLSA STATUS\: NON-EXEMPT

COMPENSATION\: $25.00 per hour

ESSENTIAL FUNCTIONS

·         Creating and distributing content for TPA’s social media accounts

·         Monitoring follower comments and questions

·         Working with the members of The Plane Spot Facebook Group

·         Taking photos and video for general content

·         Developing original ideas for Communications department initiatives

·         Working with HCAA staff across departments

·         Responding to customer feedback

·         Other duties as needed

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

COMPETENCIES

• Learning Agility\: Quickly picks up new information, tools, and processes, and applies feedback.
• Quality of Work\: Produces accurate, thorough, and reliable work.
• Time Management\: Manages workload, prioritizes tasks, and meets deadlines.
• Communication\: Asks clarifying questions, gives clear updates, and listens well.
• Professionalism\: Is punctual, dependable, and respectful of colleagues.
• Accountability\: Owns mistakes, follows through on commitments, and closes loops.
• Technical Focus\: Applies technical knowledge and skills gained through coursework and hands-on work.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.

QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS)

• Completed or in progress bachelor’s degree in public relations, journalism, communication, social media or related field.

• Experience in researching, developing, pitching, and writing compelling content for various audiences, including internal and external communications.

• Proficiency in managing and utilizing social media platforms (e.g., Instagram, Facebook, X, LinkedIn) and a strong understanding of best practices for social media, website, video and print communications.

• Familiarity with website content management systems and software tools such as Outlook, Adobe products, Salesforce, Sprout Social, PressPage, and Drip.

• Must possess a valid Florida Driver's License.

REQUIRED FOR INTERNSHIP PROGRAM

• Applicants must be 18 years or older and currently registered in, or a recent graduate of, a college, university, or trade school.

• Must be available for the entire 12-week program.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of communications best practices, preferably within public government and the aviation sector.

• Knowledge of media operations and the needs of various media outlets.

• Skill in organizational and time management, with a proven ability to meet deadlines.

• Skill in prioritizing assignments and effectively managing multiple tasks simultaneously. 

• Ability to communicate complex technical information clearly and understandably.

• Ability to communicate effectively orally and in writing.

• Ability to establish and maintain effective working relationships with others within and outside the Authority.

• Ability to handle restricted, sensitive, and confidential information.

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

PHYSICAL ABILITIES

• Occasional standing & walking  

• Sitting up to 6 hours per day 

• Occasional bending, stooping, pushing, pulling & dragging 

• Continuous typing

• Occasional exposure to extreme weather and noxious fumes

• Occasional driving/riding in vehicle

The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.