Intern - Card Services

Summary

This full-time position is part of GCB's Summer Internship Program, which is scheduled to run from Monday, May 17th through Friday, July 23rd, potentially extending through mid-August based on the decision of the hiring manager and department. Additionally, interns must participate in a Final Internship Presentation located in New Orleans on Thursday, July 22nd. Candidates must be available for the full duration of the program to ensure a consistent and meaningful learning experience. 

The primary function of this position is to perform various functions in support of Card Services. The individual holding this position must be able to demonstrate consistent top-quality computer and internal customer service skills. Individual must be knowledgeable of card services policy, procedures, and regulations. Must be able to work in a “TEAM” environment, which encourages assisting co-workers when necessary to maintain an efficient level of support, while focusing on attention to detail and providing excellent service.

Responsibilities

• Answer telephone calls received from internal and external bank clients, troubleshoot, and resolve issues related to Card Services products such as ATM/Debit Cards and Credit Cards.
• Reply to or redirect customer e-mails.
• Perform all functions relating to ATM and Debit cards, including ordering, maintenance to limits, and transaction research.
• Submit fraud related Debit Card dispute cases into the fraud system.
• Perform file and report reviews related to the Card Services products.
• Process return-mail of ATM/Debit Cards that are received by the department.
• Review and work various Debit Card reports, Closed Account report, Non-post Debit Card transactions and Debit Card maintenance reports.
• Special Projects as assigned.

Requirements

Skills/Experience/Education

• Minimum preferred cumulative GPA of 3.0.
• Currently pursuing a Bachelor’s degree or Master’s degree.
• Business Majors preferred.
• Be a highly motivated self-starter who takes initiative.
• Demonstrates strong analytical and problem-solving skills.
• Possesses critical thinking, communication, and teamwork skills.
• Essential Mental & Physical Requirements
• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions
• Prolonged periods of sitting at a desk and working on a computer may be required.

Essential Mental and Physical Requirements 

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.