Intern- HR/IT Shared Services Intern

Description

Texas Partners Bank is seeking a dynamic and analytical HR/IT Shared Intern to support a collaborative initiative between our Human Resources and Information Technology teams. This role will focus on developing a strategic approach to assessing digital literacy across the organization and supporting the design of targeted upskilling pathways for employees.

This internship offers a unique opportunity to gain cross-functional experience in two critical departments while contributing to an initiative that directly supports employee engagement, learning, and technological growth across the bank.

Key Responsibilities

Research & Assessment Design

• Conduct research on best practices and industry standards for digital literacy assessments.
• Evaluate existing tools and platforms for assessing digital competencies (e.g., Microsoft Office Suite, collaboration tools, cybersecurity hygiene, digital communication, etc.).
• Collaborate with HR and IT stakeholders to define core digital literacy benchmarks relevant to various employee roles.
• Develop a recommendation report for a scalable, bank-wide digital literacy assessment solution.

Pilot & Data Analysis

• Assist in piloting the selected assessment tool with a sample group of employees.
• Collect, analyze, and report on pilot data to identify digital skill gaps across departments and roles.
• Present findings and insights to HR and IT leadership with actionable recommendations.

Upskilling Strategy Development

• Research digital upskilling frameworks and vendor platforms (e.g., LinkedIn Learning, Udemy Business,      Microsoft Learn).
• Contribute to the design of a tiered digital literacy learning pathway tailored to different employee      skill levels.
• Assist in the development of communication plans and resources to support rollout of upskilling      initiatives.

Requirements

• Currently pursuing a degree in Human Resources, Information Technology, Organizational Development,      Business Administration, Learning & Development, or a related field.
• Junior, Senior, or Graduate-level student preferred.
• Experience or coursework in instructional design, technology adoption, or workplace training a plus.