Internal Communications & Reputation Manager

Overview:

Elite Dental Partners is seeking a strategic and hands-on Internal Communications & Reputation Manager to own the voice of the brand—internally and externally. This role is critical to reinforcing our culture, responding thoughtfully to patient feedback, and keeping our teams connected, informed, and inspired.

Key Responsibilities:

Reputation & Review Management

• Monitor and respond to online reviews (Google, Facebook, etc.) across 75+ dental practices


• Escalate sensitive feedback to appropriate departments


• Identify trends in patient sentiment and collaborate on improvements


• Oversee responses to all online forms received

Social Media Coordination

• Publish practice updates, patient features, and community moment


• Coordinate with marketing team for branded content


• Monitor engagement and comments for moderation or response

 Internal Communications

• Write and distribute internal newsletters to doctors, staff, and corporate team


• Coordinate communications as needed from internal teams including operations, recruiting, HR, Compliance, Payer contracting, and Clinical


• Coordinate communications related to HR updates, benefits, training, events


• Partner with HR to promote wellness initiatives, compliance reminders, and onboarding materials

Employee Engagement & Recognition

• Strategize and execute employee recognition programs (e.g. shoutouts, birthdays, milestone celebrations)


• Maintain internal visibility of culture-building activities


• Manage feedback loop from practice teams to corporate

 Content Development & Brand Voice

• Help shape Elite’s tone and voice in internal and external communications


• Support branded content creation for culture, DEI, and recruitment efforts

Qualifications:

• 3–5 years in PR, internal communications, HR communications, or digital reputation management


• Excellent written and verbal communication skills


• Ability to manage multiple workstreams in a fast-paced, growing organization


• Familiarity with tools like Dentrix Ascend, Sendable, Facebook, Instagram, Microsoft 365 and Podium a plus


• Healthcare or multi-location experience a strong bonus

You’ll Thrive Here If You...

• Love turning brand voice into a unifying company culture


• Are just as comfortable responding to a 1-star review as launching a company-wide campaign


• Can balance empathy, transparency, and strategic timing in communication


• Have a little creative flair for writing, celebrating people, and keeping morale up

We take great pride in helping our communities be healthier, feel better, and smile with confidence.  Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible.

Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.