ISS Student Assistant

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

Division Description:

The Center for Student Advising and Success provides academic support for students through a variety of services including International Student Services, Academic Advising, Study Abroad, Core Music Tutoring, Disability Services, Office of the Registrar, and Retention and Student Success.

Duties & Responsibilities:

(75%) Essential Duties & Responsibilities:

•  Provide essential support for the ISS staff.

• Manage and organize daily Advisor paperwork (download and print I-20s, and distribute I-20s to the issuing Advisor)

• Manage ISS and ISS Assistant email accounts

• Email students regarding notices from the USCIS

• Process OPT (work permit) applications

• Process OPT cards and Social Security cards that arrive at ISS

• Prepare I-20s and complete ISSM database tasks which notify students about pick up

• Scan documents and attach to the ISSM database

• Help Advisors with project research

• Data entry and check-in processing in ISSM and Colleague – prior to new student arrival, during the orientation week and until ISS has collected at the entering students immigration information

• Assist during semester check in

• Providing/taking constructive feedback, taking initiative, and make suggestions.

• Other duties as assigned 

(25%) CSAS Responsibilities

• Answering phones, screening calls, and checking/logging voicemail

• Monitors ticketing system for unresolved phone messages, and respond appropriately

• Provides frontline coverage as needed

Knowledge & Skills/Requirements:

• Maintains confidentiality, professionalism

• Detail-oriented

• Takes initiative/direction

• Effective oral and written communication skills

• Works well independently and as a team player

• Excels in fast-paced environment, multitasking

• Technologically proficient

• Prioritization and time management 

• Creative problem-solving skills, resourceful

• Particular consideration will be given to international students 

Pay Rate: 16.97

Hiring Manager: Denysha Jackson