IT Help Desk 1 Intern

IT Help Desk Internship

Location: On-site | Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)

About the Role

This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.

This role is learning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.

If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.

What You’ll Learn

As an IT Help Desk Intern, you’ll gain exposure to:

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  How IT supports a multi-location dealership environment

  
  


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  Real-world troubleshooting (hardware, software, and user issues)

  
  


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  User onboarding and offboarding processes

  
  


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  Basic networking concepts and device management

  
  


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  Ticketing, documentation, and IT workflows

  
  


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  Cybersecurity fundamentals and best practices

  
  


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  How technology directly impacts sales, service, and business operations

  
  

You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.

Day-to-Day Responsibilities

Under supervision and guidance, you may assist with:

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  Basic help desk support (password resets, software issues, printer issues)

  
  


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  Setting up new user accounts, email, and devices

  
  


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  Assisting with workstation setups and equipment deployment

  
  


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  Performing basic system checks and updates

  
  


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  Documenting common issues and solutions

  
  


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  Helping organize IT inventory and equipment

  
  


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  Shadowing troubleshooting of more advanced issues

  
  


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  Assisting with small IT projects as learning opportunities

  
  

Who This Is For

This internship is ideal for someone who is:

• Considering a career in IT and wants hands-on experience


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  Studying IT, Computer Science, Cybersecurity, or a related field

  
  


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  Recently graduated and looking for real-world exposure

  
  


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  Curious, reliable, and willing to learn

  
  


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  Comfortable asking questions and taking feedback

  
  

No prior professional IT experience is required.

What You’ll Gain

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  Real-world IT experience you can put on your resume

  
  


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  Exposure to enterprise tools and systems

  
  


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  One-on-one mentorship from an IT Manager

  
  


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  Insight into multiple IT career paths (help desk, systems, security, networking)

  
  


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  A strong understanding of how IT supports business and sales operations

  
  


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  A professional reference upon successful completion