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About Firework
Join Firework – Where Innovation Meets Impact
Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships
.At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
Summary
We are seeking a part-time, self-motivated, and tech-savvy IT Intern to join our IT team and gain hands-on experience in system support, hardware/software troubleshooting, and network maintenance. This internship is a great opportunity to learn in a dynamic, fast-paced global start-up environment while contributing to real business needs as a team.
What you’ll be doing
- Primary responsibility is providing first level technical support to users – network connectivity, hardware and software issues, and resource availability
- Prepare and configure all new and rechecked equipment for inventory storage or assignment to new/existing staff
- Perform routine network requests such as resetting passwords, assist in creation of new users, assist in email / security group maintenance
- Participate and assist in IT inventory tracking, equipment audits, and asset tagging
- Continuously support the review of global IT processes and procedures to ensure security and scalability
We’ll be excited if you have
- Currently pursuing a degree in Information Systems, or a related field
- Basic understanding of Windows/macOS operating systems, networking fundamentals, and office productivity tools
- Prefer familiarity with ticketing systems (e.g., Jira, Zendesk)
- Strong problem solving skills and a passion for technology
- Excellent communication, teamwork, and customer service skills
- You are team-oriented, a self starter, empathetic, and no ego
Locations
The role is part-time at approximately 20 hours per week in the San Mateo office.
Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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