Job Description - IT Intern

USI/Asteelflash is actively looking for a highly organized and talented IT Intern to help support the IT activities at our location in Milpitas, CA. The IT Intern will assist the IT Department with various operational tasks.

Candidates for this position will have hands on experience with IT systems and have exposure to cybersecurity and network management. Candidates must also be able to communicate effectively with employees, management and customers and be able to work well within a team environment and always demonstrate personal integrity. The successful candidate will be able to easily work in a fast-paced environment and switch between tasks frequently.
This position will require you to be onsite 100% of the time.

Responsibilities:

🔧 Technical Support

Assist in troubleshooting hardware and software issues
Help set up and configure computers, printers, and other devices
Respond to basic user support requests

🖥 System and Network Assistance

Monitor system performance and report issues
Assist with routine maintenance tasks
Help with network setup and connectivity checks

📁 Documentation

Maintain records of IT assets and inventory
Document technical procedures and solutions
Update user guides and manuals

🔐 Security and Access

Support user account management (e.g., password resets)
Help enforce IT security policies
Assist with data backup and recovery processes

☁️ Software and Tools

Help install and update software applications
Assist in testing new tools or features
Provide feedback on usability and performance

🤝 Team Collaboration

Attend team meetings and training sessions
Shadow IT professionals to learn workflows
Communicate effectively with users and team members

Requirements:

Communication and teamwork
Documentation and reporting
Basic scripting or automation
Understanding of IT infrastructure
Problem solving and technical troubleshooting

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IT Intern

Job Description - IT Intern

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