IT Specialist Intern (Tier 1)

SCHEDULE: IN OFFICE MONDAY – FRIDAY 0700 – 1600 (W LUNCH), 0730 – 1530 (W/O LUNCH)

JOB SUMMARY

The IT Specialist Intern (Tier 1) supports the Enterprise Systems Team at GMRE HQ (South Ogden, UT). This position provides entry-level technical support and assists with the maintenance, configuration, deployment, and troubleshooting of company IT equipment and systems, including computers, peripherals, software, and network-connected devices.

Working under the guidance of experienced Enterprise Systems personnel, the intern will assist with resolving routine technical issues, preparing and deploying end-user equipment, maintaining IT asset records, and supporting employee onboarding and offboarding activities. This position provides hands-on experience in enterprise IT operations while developing technical troubleshooting, customer service, and IT support skills within a structured and compliance-driven environment.

This position is structured as a 180-day internship with defined performance checkpoints at 30, 60, and 90 days. A formal evaluation will be conducted at the 90-day point to determine continuation through the remainder of the internship cycle. Continuation, extension, or consideration for future employment will be based on demonstrated performance, business needs, and applicable management approvals. Participation in the internship program does not guarantee continued or future employment.

The intern will operate under Enterprise Systems management oversight and receive day-to-day technical guidance, task assignments, and feedback from an assigned technical mentor. 

ROLES AND RESPONSIBILITIES

• Provide entry-level Tier 1 technical support for company hardware, software, operating systems, business applications, and network-connected devices (onsite and remote).
• Assist with installing, configuring, and deploying computer hardware, software, operating systems, printers, scanners, and peripherals.
• Troubleshoot common hardware, software, operating system, and connectivity issues; escalate complex problems to experienced Enterprise Systems personnel.
• Assist with replacing and installing hardware components, including memory, storage drives, monitors, and peripherals.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Assist with employee onboarding and offboarding technical activities, including workstation setup, equipment preparation, and authorized account-related tasks.
• Maintain accurate IT asset inventory records, equipment assignments, and related documentation.
• Document technical support requests, troubleshooting steps, resolutions, and escalations within the designated ticketing system.
• Assist with routine workstation maintenance, software installations, and updates in accordance with approved company procedures.
• Perform basic network troubleshooting, including checking physical connections, network connectivity, and IP configuration.
• Assist with office relocations, workstation installations, and basic network cabling activities.
• Support installation, routing, labeling, and basic termination of Ethernet (Cat5e/Cat6) cabling under supervision.
• Assist with secure handling, storage, inventory, and disposal of IT equipment in accordance with established procedures.
• Follow established cybersecurity policies, access control requirements, and IT operational procedures.
• Participate in technical training and knowledge-sharing activities to develop practical IT support skills.
• Support general IT operations and special projects assigned by the Enterprise Systems Team.

WHY WORK FOR GMRE?

GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays, and life insurance to all permanent full-time employees. GMRE’s mission is to provide high quality engineering and technical services to help our customers grow and succeed. 

GMRE is an equal opportunity employer. GMRE is committed to making employment decisions based on valid requirements, without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local laws.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

REQUIRED SKILLS/ABILITIES

• Basic understanding of Windows operating systems and Microsoft 365 applications.
• Familiarity with computer hardware, laptops, desktops, printers, and common peripherals.
• Basic understanding of computer installation, configuration, and troubleshooting concepts.
• Foundational knowledge of networking concepts, including IP addressing, DNS, DHCP, and LAN connectivity.
• Ability to identify, troubleshoot, and document common technical issues.
• Ability to follow written instructions, technical documentation, and established IT procedures.
• Strong customer service skills and a willingness to assist employees with technical issues.
• Effective written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to learn new technologies, tools, and technical processes.
• Ability to work collaboratively within a team environment and seek guidance when necessary.
• Ability to manage assigned tasks and communicate progress to appropriate personnel.
• Understanding of the importance of information security, confidentiality, and responsible system access.
• Ability to lift and move equipment up to 50 pounds and assist with physical IT setup as required.

EDUCATION AND EXPERIENCE

• Currently pursuing or recently completed an associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field; equivalent technical training or demonstrated interest in IT may be considered.
• Previous professional IT support experience is not required.
• Basic familiarity with Windows operating systems, Microsoft 365 applications, and computer hardware.
• Exposure to computer troubleshooting, hardware installation, or technical support through coursework, personal projects, or hands-on experience preferred.
• Basic understanding of networking fundamentals preferred.
• Familiarity with IT service desk or ticketing systems preferred.
• CompTIA A+, Network+, Security+, or similar entry-level industry certification preferred but not required.

SECURITY CLEARANCE AND OTHER REQUIREMENTS

• To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
• Driving or renting a car for company business is expected with some frequency. For insurance purposes, a valid driver’s license is required.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times. 
• Must be able to safely climb and work from ladders.

TRAVEL REQUIRED

• Occasional travel - You may be expected to travel for this position for meetings, training, and/or site visits.