IT Summer Intern

The Summer Internship Program at Stratos Wealth Partners offers an exceptional opportunity for an aspiring IT professional to immerse themselves in the professional world. This program is designed to provide interns with comprehensive exposure to the industry, combining professional development and personal enrichment. As an IT Full-Time Summer Intern, you will play a crucial role in supporting Stratos Wealth Partners' technological infrastructure and innovation. This position offers a unique blend of structured learning, hands-on experience, and engaging activities, allowing you to gain valuable insights into IT practices within the financial services sector.

Position Overview: 

We are seeking a motivated IT Intern to join our team for the summer. This intern will assist with the Windows 11 upgrade and deployment, as well as provide helpdesk support to our users. This is an excellent opportunity for someone looking to gain hands-on experience in IT support and project management.

Key Responsibilities:

• Assist in the planning and execution of the Windows 11 upgrade and deployment across the organization.

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.

• Track and route end-user requests using our ticketing system, ensuring proper documentation and timely resolution.

• Escalate unresolved issues to systems administrators as needed.

• Help update training manuals and create user guides for new and revised software and hardware.

• Onboard new users and set up new hardware.

• Maintain detailed records of incidents, requests, and resolutions to generate reports and analyze trends.

Assist in the planning and execution of the Windows 11 upgrade and deployment across the organization.

Provide first-level technical support to end-users, addressing hardware, software, and network issues.

Track and route end-user requests using our ticketing system, ensuring proper documentation and timely resolution.

Escalate unresolved issues to systems administrators as needed.

Help update training manuals and create user guides for new and revised software and hardware.

Onboard new users and set up new hardware.

Maintain detailed records of incidents, requests, and resolutions to generate reports and analyze trends.