IT Support Apprentice

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Key Responsibilities

• Provide day to day technical support. Work on assigned incidents, problems, changes, projects, and tasks using FreshService ticketing system.

• Support Pinnacle Group endpoints, which includes workstations, laptops, mobile devices, IoT, and servers.

• Support Pinnacle Group's use of Azure cloud infrastructure. Specifically, Azure Entra ID and Microsoft Office 365.

• Proactively monitor Pinnacle Group's IT infrastructure. Responding to alerts and assisting users.

• Clear communicator verbally and in writing. Technical troubleshooting, root cause analysis, and steps to resolution. Author knowledge base articles, systems documentation, and ticket notation.

Qualifications