IT Support Intern

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

In This Role

• Manage IT tickets by troubleshooting basic issues, documenting solutions, and escalating complex problems to the IT team 


• Follow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation 


• Provide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements 


• Assist with the offboarding process by deactivating accounts, backing up data, and tracking company assets 


• Help create and deploy system images for hardware setups 


• Maintain and organize inventory records for IT assets, including computers, peripherals, and software licenses 


• Track and document the lifecycle of IT equipment 


• Other duties as assigned, in accordance with training and qualifications


• Uphold the Core Values and be a valuable member of the Four Hands Team
  
  
  
  • Be open and honest
  
  
  • Reach for excellence
  
  
  • Act with responsibility
  
  
  • Value the whole person
  
  
  • Enjoy the journey
  
  
  
  

The Ideal Person

• Currently pursuing a degree in Information Technology, Computer Science, or a related field 


• Basic understanding of Windows OS, exposure to Microsoft Azure is a plus 


• Familiarity with imaging tools and inventory management software 

About Four Hands