Maintenance Operations Co-Op Associate

Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We're looking for a proactive and organized Maintenance Operations Co-op to join our team. In this role, you'll be the primary point of contact for all maintenance-related tasks across the Boston portfolio. This position requires someone with exceptional communication, problem-solving, and organizational skills who can work effectively with our field technicians, third-party vendors, and residents. This is an exciting opportunity to join a fast-growing real estate investment and management start-up.

Maintenance Coordination

• Field all inbound maintenance requests from residents via phone, email, and our resident portal.


• Triage and prioritize maintenance issues, dispatching our in-house field technicians or third-party contractors as needed.


• Manage the scheduling and follow-up of all maintenance tasks to ensure timely and effective resolution.


• Maintain accurate records of all work orders, including billing and completion details.


• Assist with on-site inspections for apartment turnovers and quarterly property checks, specifically focusing on maintenance and repair needs.


• Complete quarterly supply inventory audits to ensure our team has the necessary materials on hand.


• Assist with the move-in and move-out process, performing maintenance-focused walkthroughs.

General Property Operations

• Participate in property operations meetings and projects.


• Assist with the onboarding of new triple-decker acquisitions to the portfolio.


• Help with the implementation of maintenance-specific policies and procedures.

Work Schedule

This role will be scheduled Monday through Friday 9 a.m. to 5 p.m. with occasional opportunities for weekend coverage and overtime as needed. 

Experience 

• 1+ years of experience in customer service, hospitality, administration or the trades


• Experience in the real estate or property maintenance industry a plus!


• Strong computer and Excel skills (Google Suite experience preferred)


• Excellent communication and interpersonal skills - comfortable communicating over the phone


• Ability to work independently and as part of a team


• Diligent and efficient documentation, task, and schedule management skills

About our Culture

At Groma, we’re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time. We are also focused on maintaining our dynamic in-office culture at our headquarters in downtown Boston, our maintenance office in Roxbury, and our leasing office at the Mosaic in Lynn. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. 

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.


• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.


• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

Job Benefits

• Fully covered commuter passes for bus, subway, boat, or commuter rail


• Competitive paid time off policy


• 13 official company holidays


• Dog-friendly office 


• In-office gym


• In-office catering, snack, and beverage program