Member Relations Attendant

Position Summary 

Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations. 

This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences. 

The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth. 

This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties. 

Core Purpose of the Role 

This role exists to: 

• Support the execution of exceptional member experiences 
  • Learn and assist in the operational rhythm of a private club 
  • Develop an understanding of hospitality-driven leadership 
  • Gain cross-departmental exposure to club functions 
  • Build foundational skills in event execution, service delivery, and member relations 

Pay: $20/hr

Key Responsibilities 

Member Experience Support 

• Assist in the execution of club events and member programming 

• Support day-to-day hospitality touchpoints across dining, pool, and social spaces 

• Observe and participate in service delivery with a focus on consistency and personalization 

• Identify opportunities to enhance guest and member experience 

Event & Programming Operations 

• Assist with club event planning and execution 

• Support setup, flow, and service coordination for member functions 

• Participate in post-event review and operational feedback 

Pool & Seasonal Service Support 

• Engage in seasonal operations including poolside hospitality 

• Support service standards in outdoor and casual environments 

• Learn the importance of experience continuity across all club settings 

Operational Learning 

• Shadow leadership across departments including: 

• Food & Beverage 

• Events 

• Membership Experience 

• Club Programming 

• Service Operations 

• Assist with execution of service standards and operational processes 

Membership Awareness 

• Develop understanding of how hospitality impacts: 

• Member satisfaction 

• Retention 

• Recruitment 

• Learn how member experience supports membership sales and engagement 

Continuous Improvement 

• Participate in service evaluations and improvement initiatives 

• Contribute ideas for enhancing member experience 

• Support implementation of operational enhancements 

Learning & Development Focus 

This role is designed to build knowledge in: 

• Private club service culture 
  • Event operations 
  • Member relationship management 
  • Cross-department collaboration 
  • Hospitality leadership fundamentals 
  • Experience-driven programming 
  • Operational excellence 

Ideal Candidate 

• Passionate about hospitality and service excellence 

• Interested in pursuing a career in club or hospitality leadership 

• Strong interpersonal and communication skills 

• Curious, proactive, and eager to learn 

• Comfortable working in a dynamic, member-facing environment 

• Professional and team-oriented 

Hospitality, event, or service experience preferred but not required.