Membership Outreach Analyst Intern

• Support Salesforce database cleanup efforts, including updating member profiles, industry classifications, and contact information to ensure accuracy and completeness
• Assist in preparing for the launch of the updated ARM Member Community by ensuring high-quality and well-organized data
• Develop and generate reports and dashboards to provide insights into member engagement and outreach efforts
• Conduct outreach to ARM members via email and phone to validate information, gather updates, and support engagement initiatives
• Collaborate with the Membership team to improve processes for maintaining and utilizing CRM data
• Participate in ARM-hosted events, webinars, workshops, and meetings to support member engagement and gain exposure to ARM’s ecosystem
• Assist in tracking and analyzing key metrics related to membership growth, engagement, and program impact
• Explore and support the implementation of AI tools to improve data management and database efficiency

• Candidates must be enrolled in a college degree program and have completed the second year of college by the start of the internship
• Undergraduate candidates must be working toward a 2-year or 4-year degree, preferably in business, marketing, communications, statistics, or a related field
• Candidates must have an overall GPA of 3.0 or higher on a 4.0 GPA scale
• Must be a U.S. citizen

• Strong communication skills, with confidence in engaging directly with members via phone and email
• Interest in both data analysis and client-facing work, with a willingness to learn and grow in both areas
• Experience with Microsoft Office Applications, particularly Excel and PowerPoint
• Exposure to Salesforce or other CRM tools is a plus (training will be provided)
• Highly organized, detail-oriented, and able to manage multiple priorities
• Self-motivated, resourceful, and comfortable working both independently and as part of a multidisciplinary team
• Interest in building relationships and contributing to a member-focused organization

We believe diversity is essential to our organization’s growth and success and strive to create an inclusive, accepting culture and seek individuals of all backgrounds to join our innovative organization. ARM is an equal opportunity employer.