Microsoft 365 Cloud and AI Co-Op

Position Summary:

The Microsoft 365 Cloud and AI Co-Op will gain hands-on experience and mentorship while building and supporting solutions within the Microsoft 365 platform, with a strong emphasis on Microsoft 365 Copilot and AI. This role will work closely with the Senior M365 Cloud Engineer and will also support the AI Governance program as the AI Governance Administrator. The co-op will interact with individuals across departments at Coverys in the US and UK.

The co-op will be responsible for developing and optimizing solutions using SharePoint, Teams, Power Automate, Power BI, and Copilot, building custom Copilot agents, researching new Copilot capabilities, and helping administer the AI Governance intake process, ensuring a seamless and efficient user experience while supporting responsible AI adoption.

Essential Duties & Responsibilities:

Microsoft 365 development and support

• Develop and implement custom solutions within the Microsoft 365 platform, including SharePoint, Teams, Power Automate, and Power BI.
• Collaborate with various departments to understand business needs and translate them into technical solutions.
• Provide technical support for M365 from initial contact through resolution, including access and permissions requests.
• Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report reoccurring problems.
• Assist in the evaluation, testing, and implementation of new Microsoft 365 features and services.
• Participate in team meetings, including AI Governance meetings.
• Prioritize work in coordination with the Senior M365 Cloud Engineer and the AI Governance lead.

Copilot and AI solutions

• Design, build, test, and document custom Microsoft 365 Copilot agents that solve defined business problems, including gathering feedback and iterating after release.
• Research and evaluate new Microsoft 365 Copilot capabilities, including Copilot within SharePoint, Outlook, Teams, and the Office applications, and summarize findings, limitations, and recommended use cases.
• Write articles on new and emerging Copilot capabilities for the DRC, translating technical features into practical guidance for employees.
• Develop training and support documentation, quick reference guides, and agent guidance in partnership with the Copilot training and Copilot Champions teams.
• Assist with Copilot usage and adoption reporting and with analyzing employee feedback.
• Follow Coverys AI governance requirements, including the AI Acceptable Use Policy, when building and testing AI solutions, and handle sensitive data (such as PHI and PII) appropriately.

AI governance administration

• Serve as the AI Governance Administrator, owning the day-to-day workflow and records for the AI Governance intake process, including monitoring the inbox and queue, reviewing submissions for completeness, and routing requests to IT leads, risk reviewers, and approvers.
• Prepare AI Governance meeting agendas and materials, take meeting notes, and track decisions, actions, and approval outcomes.
• Maintain the AI Governance SharePoint site, intake solution, and AI Hub content, including testing changes and validating permissions and notifications.
• Process and track related requests, such as Copilot web grounding exception requests, and produce status reporting on request volumes and turnaround times.

Education, Requirements & Competencies:

• Working towards a Bachelor’s degree in Computer Science, Information Systems, or a related major.
• Experience with Microsoft Windows operating system environment.
• Interest in artificial intelligence and generative AI, with experience using AI tools such as Microsoft 365 Copilot or coursework in AI a plus.
• Problem-solving skills including identification of issues, obstacles, and opportunities, and development and implementation of effective solutions.
• Ability to use a methodical approach to troubleshooting.
• Strong written communication skills, including the ability to research a topic and write clear, accurate articles and documentation for a non-technical audience.
• Strong verbal communication and customer service skills to consistently maintain a high level of collaboration and interaction with clients and teammates, including colleagues in the UK.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and to track requests through to completion.
• Ability to handle confidential and sensitive information with discretion.
• Experience with the Microsoft 365 Platform a plus.
• Understanding of SharePoint Online, Microsoft Teams, Power Automate, Power BI, Microsoft 365 Copilot and agents, and M365 administration or the ability to learn.

If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!