Northrop Grumman (DoD SkillBridge) - PC Network Support Tech. 3

During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40 hours per week. Outlined below are the Goals, Objectives, and Outcomes for the program. Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission “Defining Possible” on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities. Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team. Responsibilities will include but not be limited to the following: Provide technical support for computers and associated networks. Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Work with Security to remediate classified or unclassified data spillage incidents. Coordinate with users, service desk, server administrators, network engineers, and customer and IT management. Work through the ticket queue without intervening management direction. Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies. Work with system administrators and other staff to resolve support issues, escalating where appropriate. Participate in new installations, testing, and special projects as needed. Diagnose, identify, isolate, and analyze problems utilizing historical database records. Has served at least 180 days on active duty. Is within 12 months of separation or retirement. Will receive an honorable discharge. Has taken any service TAPS/TGPS. Has attended or participated in an ethics brief within the last 12 months. Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship. High School diploma with 4 years of relevant experience, or an Associates degree with 2 years of relevant experience. Must have a DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE); maintaining the required certification will be a condition of continued employment. Applicants must have an active DoD Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation Program (CEP) in order to be considered; the required security clearance must be maintained as a condition of continued employment. Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment. Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods. Associate's degree in relevant discipline. A current DoD Top Secret security clearance. 3 years of experience with IT related hardware in a classified environment. Microsoft Certifications (MCP, MCSE or MCSA). Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell. Experience with thin clients. Experience in Active Directory configuring user and computer accounts. Cross-platform experience (i.e.: Windows, Linux, Solaris, OSX, UNIX, etc.). Experience supporting VMware VDI (Virtual Desktop Infrastructure). Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking.