Operations Engineering Apprentice

About Vocareum
Vocareum is a leading edtech platform empowering over four million learners to acquire technical skills through immersive, hands-on labs. We collaborate with top technology providers including AWS, Databricks, Udemy, and Udacity, to deliver real world learning experiences in cloud computing, data engineering, AI/ML, and more.

We are seeking a passionate and proactive Operations Engineering Apprentice to ensure our customers achieve maximum value from our platform. You’ll play a vital role in onboarding new customers, support technical integrations, provide ongoing support that drive learner success and support the general engineering operations as needed. 

Key Responsibilities

• Lead onboarding and training for new institutional and enterprise customers.


• Assist customers with technical integrations (e.g., SSO, LMS integrations) and content authoring (labs, assignments)


• Respond to support inquiries via our ticketing system and live chat.


• Collaborate on and support Quarterly Business Reviews (QBRs) 


• Help with Data engineering projects - reporting/invoicing/lab usage etc 


• Help with 3rd party tools/packages for Vocareum labs/containers 


• Help with release process and integrations with external tools/APIs

What We’re Looking For

• Strong understanding of full-stack web development concepts

Qualifications

• A four-year degree in a technical field or completion of a coding bootcamp with a focus on full-stack web development


• Experience in customer-facing roles is a plus

Location

• San Jose, California - Hybrid 3 days a week in office

What we offer

• Participate in a high-growth, mission-driven environment


• Competitive salary, equity and benefits package