APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

 

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

 

JOB DESCRIPTION AND POSITION REQUIREMENTS

Bellisario Facilities and IT offices are looking for a highly motivated intern who possess exceptional interpersonal skills, and who exhibit outstanding professionalism to provide IT Support to students, staff, and faculty of The Pennsylvania State University.

Duties include but not limit to: 

• Ensuring each customer receives outstanding service at all times while addressing and resolving questions, completing appropriate tracking and routing within an incident tracking tool, contributing to technical documentation and FAQs.

• Creating documentation

• Ensure that computer lab equipment is fully functional; add paper and change toner in the printer

• Assist connecting personal devices (mac, windows, iOS, Android) to the PSU wireless network

• Perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment

• Providing audio visual support in our classrooms and event spaces

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

• Assists with inventory, organzation, tear-down and setup of IT assets

Previous experience with writing documentation and diagnosing computers is preferred. Previous experience with diagnosing multi-media equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills.

Compensation:

The starting rate for this job is $12.

 

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

 

 

 

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Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

 

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