PC Depot Intern

The PC Depot Intern at R3 supports the IT Asset Management (ITAM) department by preparing, tracking, and organizing hardware for both internal teams and ITAM clients. This part-time internship is ideal for students or early-career individuals seeking hands-on experience in an MSP environment while building core skills in IT asset lifecycle management.

This role is well suited for someone who is coachable, detail-oriented, and driven by a strong desire to learn and grow. Working closely with the ITAM team, the intern helps ensure devices are accurate, deployment-ready, and managed to the high standards expected by our clients.

This internship requires a commitment of 15–30 hours per week with onsite work at our Frederick, Maryland headquarters; scheduling flexibility is offered to accommodate academic commitments. This internship is a 12-week engagement, open immediately, with the potential to extend based on business needs, performance, and mutual availability.

Responsibilities

• Assist with the fulfillment of new hire and replacement hardware provisioning requests for ITAM clients and internal teams
• Configure, image, and prepare desktops, laptops, tablets, and peripherals according to customer-specific standards
• Follow established client provisioning SOPs and assist in identifying improvement opportunities; document proposed changes for approval
• Maintain accurate asset records by documenting inventory in the asset management system and organizing physical and virtual hardware
• Support inventory lifecycle processes, including intake, staging, redeployment, and retirement
• Assist with packaging, shipping, and receiving IT equipment; ensure priority shipments are delivered on time
• Work with the Procurement Specialist to track incoming orders, gather order details, and communicate status updates to clients and internal teams
• Assist with reconciling shipping invoices and resolving incorrect or defective orders
• Coordinate with the Field Services team to ensure inventory accuracy and support provisioning needs
• Maintain a clean, organized, and efficient PC depot workspace

Qualifications

• Currently pursuing (or recently completed) a degree in Information Technology, Computer Science, or a related field
• Interest in IT asset management, hardware support, and IT operations
• Familiarity with Windows and/or macOS environments
• Understanding of common hardware types (desktops, laptops, tablets, all-in-ones) and their specifications
• Basic knowledge of networking devices and peripherals (e.g., firewalls, switches, wireless access points) is a plus
• Exposure to asset management or ticketing systems is helpful but not required
• This role includes shipping and receiving responsibilities within a semi-warehouse (PC Depot) environment.      
• Candidates must be able to lift, move, and handle IT equipment, which may be stored on pallets or in overpack boxes. The position requires the ability to safely lift and transport hardware as part of regular job duties.
• Must be able to safely lift and carry equipment weighing up to 25–50 pounds, as needed.
• Must be a U.S. Citizen

Skills

• Comfortable working hands-on with computers, mobile devices, and peripherals
• Strong organizational skills with high attention to detail and documentation accuracy
• Basic troubleshooting and problem-solving abilities
• Clear verbal and written communication skills
• Able to multitask and respond effectively in time-sensitive situations
• Coachable, open to feedback, and eager to learn and grow
• Demonstrates initiative and a strong hunger for professional and technical development
• Dependable, team-oriented, and willing to follow established ITAM processes
• Strong time management and prioritization skills in a part-time, fast-paced environment
• Professional, service-minded approach when supporting ITAM clients
• Able and willing to work onsite at HQ to meet physical deadlines and inventory demands

Why join our winning team?

• Competitive wages to reflect your experience and skills.
• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• 401(k) with company match to help you plan for the future.
• Flexible time off policies to ensure you maintain a healthy work-life balance.
• We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same.
• We are reshaping the industry and the way it thinks about technology and service.
• We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow.
• The opportunity to be a part of an amazing team.