Pharmacy Intern Patient Counseling & Phone Support

Position Summary

We are seeking a Pharmacy Intern to support patient counseling and clinical call center operations under the supervision of a licensed pharmacist. This role focuses on patient education, medication support, and call-based engagement to ensure patients understand their therapy, adhere to treatment plans, and have a positive experience with our pharmacy services. The Pharmacy Intern will gain hands-on experience in patient communication, medication safety, and collaborative clinical workflows while supporting safe and compliant pharmacy operations.

Key Responsibilities

Pharmacy Operations & Patient Support

• Support daily pharmacy operations under the direct supervision of licensed pharmacists, including phone support, prescription processing, refill coordination, and workflow support.
• Assist with patient interactions by phone, directing clinical questions to a licensed pharmacist as appropriate.
• Accurately document activities and maintain pharmacy records in accordance with regulatory and organizational requirements.
  
  

Clinical Support & Medication Safety

• Assist pharmacists in identifying potential medication-related issues such as refill delays, adherence challenges, or patient access concerns, and escalate appropriately.
• Support medication therapy programs, inventory management, and follow-up activities as assigned.
• Support patients and pharmacists by facilitating prescription transfers and coordinating with prescribers to obtain prescriptions or necessary clarifications.
• Participate in quality assurance, safety checks, and error-prevention workflows within intern scope of practice.
  
  

Team Collaboration & Communication

• Work closely with pharmacists, pharmacy technicians, and support staff to ensure efficient workflow and continuity of patient care.
• Communicate clearly and professionally with team members to support daily pharmacy operations.
• Participate in staff meetings, training sessions, and on-the-job learning opportunities to enhance clinical and operational knowledge.
  
  

Compliance & Professional Development

• Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy standards.
• Adhere to intern scope-of-practice guidelines and supervision requirements at all times.
• Actively engage in feedback and learning opportunities to develop pharmacy knowledge, professionalism, and operational skills.
  
   

Qualifications

• Currently enrolled in an accredited Doctor of Pharmacy (PharmD) program.
• Active Pharmacy Intern license in Ohio (or ability to obtain prior to start date).
• Interest in community, retail, or institutional pharmacy practice.
• Strong communication, organization, and teamwork skills.
• Attention to detail and commitment to accuracy and patient safety.
• Comfort working in a fast-paced pharmacy environment.
   

Desired Attributes

• Ability to learn and follow pharmacy workflows efficiently.
• Ability to handle phone calls, conduct patient counseling as needed, and efficiently use pharmacy systems, telephony tools, and computer applications throughout scheduled shifts.
• Strong time management and multitasking skills.
• Professional, reliable, and patient-focused attitude.
• Openness to coaching, feedback, and skill development.
   

Work Environment

• In-person pharmacy setting with direct pharmacist supervision, compliant with Ohio Board of Pharmacy regulations limiting supervision to two interns per pharmacist.
• Combination of standing, walking, and workstation-based tasks throughout the shift.
• Exposure to real-world pharmacy operations and hands-on learning opportunities.
   

Essential Functions of the Job

• Must be able to answer phone calls and conduct patient counseling activities throughout scheduled work shifts.
• Must be able to remain seated and focused at a workstation for extended periods.
• Must be able to effectively use computer systems, telephony platforms, and pharmacy software to complete daily tasks.
• Must have reliable internet access and a private, quiet workspace to ensure patient confidentiality.
   

Employment Classification

• Status: Part-time / Temporary (Internship)
• FLSA: Non-Exempt
   

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.